Supervisor of Patient Access Services - Okatie

Beaufort Memorial Hospital•Okatie, SC

6d•Onsite

About The Position

The Supervisor of Patient Access is responsible for the efficient operations of all their assigned registration area(s), to include staffing those areas, maintaining policy and procedures for the department and the hospital, and monitoring compliance of governing regulations associated with patient access. The Supervisor will also assist in other areas as needed, and directed by their up line Patient Access Manager and the Revenue Cycle Director. They will work closely with Patient Financial Services, Health Information Systems, clinical departments, and physician offices. The Supervisor will perform hands on patient access and kiosk / lobby concierge functions routinely. They will ensure their staff is professional and courteous with our patients, as well as being efficient in throughput processes. They will be responsible for Patient Access complaints, point of service collections, and quality scores / errors in their assigned area(s). They will be responsible for participating in corrective actions on their team members.

Requirements

High School graduate or equivalent preferred
Minimum of one year hospital experience in Admissions/Registration Department

Nice To Haves

College degree in business field preferred
Management experience preferred
Advanced certifications including CRCA, CRC, CHFP, CCS, CPCH, MBA preferred

Responsibilities

Efficient operations of assigned registration area(s)
Staffing assigned registration areas
Maintaining policy and procedures for the department and hospital
Monitoring compliance of governing regulations associated with patient access
Assisting in other areas as needed and directed by up line Patient Access Manager and Revenue Cycle Director
Performing hands-on patient access and kiosk / lobby concierge functions routinely
Ensuring staff is professional and courteous with patients and efficient in throughput processes
Managing Patient Access complaints
Managing point of service collections
Managing quality scores / errors in assigned area(s)
Participating in corrective actions on team members