Supervisor of Operations II

Interstate Waste Services•Bernardsville, NJ

1d•Hybrid

About The Position

Interstate Waste Services is seeking an Operations Supervisor II to oversee collections activities in one or more lines of business, including commercial, residential, and roll-off services. This role involves managing drivers and helpers, implementing tactical initiatives to achieve functional excellence and budget targets, and ensuring compliance with all safety, environmental, operating, regulatory, accounting, and ethical standards. The Supervisor is responsible for driving safety, customer experience, and efficiency while fostering a culture of employee engagement.

Requirements

3+ years of experience in waste management operations
2+ years of supervisory experience in waste management, transportation, and/or logistics services
Experience with route optimization and efficiency improvement
Knowledge of DOT requirements for commercial vehicles
Strong analytical skills
Computer skills (Microsoft Outlook and basic Excel)
Must have desire and ability to learn the company’s software applications
Must possess strong written, verbal and interpersonal communication skills
Defensive Driving (Smith System 5 Keys)

Nice To Haves

Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience
Knowledge of PowerBI preferred

Responsibilities

Supervise collections activities in commercial, residential, and roll-off lines of business.
Manage drivers and helpers, ensuring they are fit for duty, in uniform, and have proper PPE.
Implement and maintain effective safety and accident prevention programs.
Conduct route observations and coach drivers on safe driving practices.
Monitor telematic systems for unsafe driving behaviors and provide coaching.
Perform route vehicle inspections and respond to vehicle accidents, conducting preliminary investigations.
Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
Maintain accurate route documentation, service records, and regulatory paperwork.
Provide service that meets or exceeds customer expectations.
Resolve unusual service requests, equipment breakdowns, and schedule changes.
Interact with customers to resolve issues and improve the customer experience.
Identify, evaluate, and develop cost-effective route assignments.
Analyze route performance to ensure timely pickups.
Monitor employee attendance, punctuality, and performance.
Verify proper waste segregation and disposal procedures.
Create a collaborative team environment and drive employee engagement.
Build and develop talent on the team, understanding employees' career goals and providing coaching for advancement.