Supervisor of Onboarding, Support Administration

Cuyahoga County Board of Developmental Disabilities•Cleveland, OH

10d•Hybrid

About The Position

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking two (2) supervisors to lead, oversee, and continuously improve the onboarding, training, and professional development programs for Support Administrators (SAs) to ensure high-quality, person-centered service delivery. Provide structured supervision, coaching, and performance evaluations for probationary staff while serving as a subject matter expert on regulatory compliance, Ohio Administrative Code Rule 5123-4-02, and Cuyahoga DD quality standards.

Requirements

Bachelor’s Degree in Special Education, Social Work, Psychology or related area.
Three years of Cuyahoga DD experience or five years of DD experience.
Some supervisory experience in a related field preferred or substantial professional experience in service coordination.
Eligibility for State Department of DD SSA Supervisor certification with certification occurring within state statute time lines.
Valid State of Ohio driver’s license and continued maintenance of excellent driving record.

Nice To Haves

Some supervisory experience in a related field preferred

Responsibilities

Supervise the practice of newly hired Service and Support Administrators through their probationary period.
Provide intensive coaching, mentoring, observation, and performance feedback to new hires, utilizing established best practices in adult learning and Service and Support Administration to facilitate skill acquisition and professional growth.
Develop and implement structured probationary benchmarks, competency assessments, and performance indicators that measure a new hire's ability to apply person-centered practices, regulatory requirements, documentation standards, and effective service coordination. Make recommendations regarding successful completion of probation based on demonstrated competencies and performance outcomes.
Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings during the probationary period.
Collaborate with SSA Manager of Training and Compliance, SSA leadership team, and agency stakeholders to establish, evaluate, and continuously improve SA practice standards, onboarding processes, and departmental procedures in response to changes in federal regulations, state requirements, and organizational priorities dictated by Cuyahoga DD’s strategic plan.
Manage the authorization of expenditures to ensure fiscal responsibility including: use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes. Provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to ensure access to needed funding and services.
Provide leadership in the development, implementation, and continuous improvement of SA policies, onboarding processes, training curriculum, quality assurance activities, and practice standards to ensure new and existing staff are equipped to deliver effective, person-centered supports.
Take an active role in hiring, training and cultivating professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department.
Develop, maintain and implement training for Support Administrators and other SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County.
Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety.
Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation.
Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external.
Function as a Support Administrator when operationally necessary.
Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator.