Supervisor of Family Visitation

University of California, San Francisco•San Francisco, CA

5d•Hybrid

About The Position

Rally Family Visitation Services is a community program of UCSF Health Hyde Hospital championing healthy kids and strong families by fostering healthy parent-child relationships in vulnerable Bay Area families since 1991. In collaboration with the Family Courts of San Francisco, San Mateo, and Marin County, Rally delivers uniquely affordable and multilingual Center-based professional visitation services that keep kids and parents safe and connected during high-risk family system transitions. These include high conflict divorce, separation, or reunifications compounded by concerns about parent interaction, substance use, mental health, sexual abuse, domestic violence, and child abduction. Rally’s mission is to promote the safety of children, the safety of adult victims of domestic violence, and equitable access to a neutral space where children in separated families can experience healthy relationships with both parents. Under the guidance of the Department Director, the Supervisor Family Visitation Services provides tactical leadership to maximize the effectiveness of visitation service delivery systems and financial performance at assigned site(s) and coordinates the day-to-day operational aspects of the program. The Supervisor assumes a caseload based on departmental needs and supervises staff in service delivery, ensuring the efficient, compliant, and professional delivery of services which center the best interest of children and protect adult survivors of domestic violence. The Program/Site Supervisor’s work schedule will include one weekend day and may include weekends and weekdays/evenings, as agreed. Direct services are provided at Rally sites in Marin, San Francisco, and/or San Mateo by assignment and mutual agreement.

Requirements

A bachelor’s degree in social work, Psychology or related field is required; work experience may be considered in lieu of educational credentials.
At least two (2) years direct service and/or staff supervisory responsibilities
Minimum of 3-5+ years in visitation, domestic violence victim advocacy, or related social services
Strong knowledge of child development, child abuse prevention, domestic violence, and child exposure to domestic violence; trauma-informed practices; conflict resolution and limit-setting skills;
Excellent written and verbal communication skills and fluency in English, with appropriate use of grammar rules and ability to edit documents.
Strong computer literacy and typing skills
Experience working with children and/or families from diverse backgrounds;
Solid skills to quickly evaluate complex issues and identify resolution.
Solid knowledge of common organization-specific and other computer application programs.
Interpersonal skills to effectively motivate others.

Nice To Haves

Master’s degree in social work from a university or college accredited by the Council of Social Work Education is preferred
Demonstrated skills in employee supervision and HR administration.
Verbal and written fluency in a second language, particularly Bilingual/Bicultural Spanish or Chinese (Cantonese/Mandarin) strongly preferred.

Responsibilities

Plans and coordinates the day-to-day operational aspects of the program to maximize the effectiveness of all service delivery systems, established guidelines, and financial performance at assigned site(s), and participates in the development of long-range goals and objectives.
Collaborates with Case Coordinator(s) to manage workload priorities and case acceptance/denial, ensuring that all services, documentation, reporting, and client and Court communications meet all standards of practice.
Provides value-added and productive input and expertise as a senior member of the program team to develop and implement safety and service plans, drive continual improvement, support streamlining and standardization of client-centered care, ensure the effective use of program resources, and positively resolve ongoing client and partner challenges.
Provides timely support, coaching, counseling, performance evaluation, or corrective intervention for direct reports, maintaining documentation, engaging Human Resources and escalating to the Department Director when appropriate.
Directly oversees and adjusts, when necessary, staff scheduling in collaboration with other site leaders in order to ensure appropriate personnel resources for departmental/site operations.
Assumes a caseload and provides direct client services based on departmental needs. Direct services will include supervised visitation/exchange services, confidential intake interviews (including risk assessments and safety planning), orientations for adults and children, and fact-based documentation of client interactions and visits.
Ensures a safe, sanitary and welcoming environment for clients, staff, providers and visitors, and operating site(s) in compliance with all legal and regulatory requirements impacting areas of responsibilities.
Ensures the integrity, timely delivery, and professional production of data and narrative reports that strictly adhere to Rally documentation, grammatical, and stylistic program standards for contracts/grants, Court communications, and quality assurance purposes.
Assesses staff training needs, coordinates team instruction, professional development and / or specialized training, and oversees new employee, volunteer, and intern training and orientation.
Identifies and participates in the cultivation of partners and community resources to improve program delivery, including representation on assigned committees.
Other duties as assigned.