Lead Front Store

Sobeys • City of Moncton, NB

6d • Onsite

About The Position

The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor will also provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement.

Requirements

• High school diploma
• 1 year supervisory experience
• Above average communication skills (both oral and written)
• Full knowledge of Front Store operations and programs
• Proficient use of SAP, Chainware and POS
• Full knowledge of total store operations and policies

Nice To Haves

• Undergraduate Degree
• A combination of education and experience may be considered
• Interpersonal Skills
• Job Knowledge
• Decision Making/Problem Solving
• Managing for Results
• People Development
• People Management
• Team Leadership
• Enthused Selling

Responsibilities

• Provide customer service excellence to meet customer and employee needs
• Create a coaching and development culture for all employees which embraces a passion for health and wellness
• Supervise and provide support to all CSA’s
• Manage CSA’s by scheduling, recruiting and performance management
• Manage the hiring process for Front Store CSA’s
• Conduct and coordinate new hire orientation/on-boarding process
• Manage store operations as required
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide superior customer service to meet customers needs
• Resolve customer issues
• Ensure all applicable company policies and procedures are communicated and adhered
• Ensure that WHMIS, OH&S and other regulatory requirements and procedures are implemented and maintained
• Perform administrative duties as required
• Balance cash according to company policies
• Identify and correct cash discrepancies
• Complete daily sales reporting
• Perform payroll functions
• Manage cash office expenses
• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends
• Be known as the “employer of choice” by actively supporting an environment of employee engagement
• Provide feedback for continuous improvement
• Assist in all store functions as required
• When required, responsible for management of keys and secure lockup of store
• Responsible for ensuring that OH&S, and other regulatory requirements and procedures, are implemented and maintained
• Other duties as required

Benefits

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED