Supervisor, Notifications

ICU Medical

3d•Remote

About The Position

The Notifications Supervisor oversees the Notifications team within Customer Solutions, ensuring the timely and accurate delivery of product change and customer communications. This role is responsible for managing team performance, coordinating notification processes, and ensuring alignment with cross-functional stakeholders to support business and customer needs.

Requirements

Strong organizational and coordination skills with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Effective verbal and written communication skills
Strong interpersonal skills with the ability to work cross-functionally
Ability to lead, coach, and develop team members
Problem-solving skills with the ability to identify issues and implement solutions
Working knowledge of customer communication processes and change management principles
Ability to work independently and make sound decisions
Must be at least 18 years of age
High School Diploma required
Minimum 5 years administrative or customer service experience, preferably in a manufacturing or medical environment
General knowledge of manufacturing, sales, and distribution processes
Strong verbal and written communication skills
Strong organizational and interpersonal skills
Ability to manage multiple tasks and work with minimal direction

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred
Prior experience in a lead or supervisory role preferred

Responsibilities

Supervise, mentor, and develop the Notifications team, including coordinating daily activities, workload distribution, and prioritization
Lead onboarding, training, and ongoing development of team members
Prepare and deliver periodic performance appraisals of the Notifications team
Approve timecard entries and vacation/sick requests from the Notifications team
Provide recommendations to management regarding staffing, performance, and process improvements
Develop, implement, and improve procedures to enhance service quality and operational efficiency
Interpret and communicate work procedures to the Notifications team
Cross train team members to ensure maximum effectiveness
Ensure all procedures and documentation are accurate, current, and consistently followed
Monitor team performance, service levels, and quality metrics, taking corrective action as needed
Coordinate product change notifications with configuration management, project management, marketing, and commercial teams
Represent the Notifications function in Change Control Board discussions
Review and ensure accuracy and completeness of product change notification documentation
Partner with marketing and commercial teams to ensure clear and accurate customer communications
Oversee the distribution of notifications to internal and external customers
Support resolution of customer inquiries related to product changes
Maintain tracking of pending and completed product changes
Ensure appropriate follow-up with customers for approvals as required
Define and maintain customer groupings based on contractual requirements
Support impact analysis and stakeholder identification for product changes
Communicate status updates and escalate issues as needed
Work on special assignments as they arise