SUPERVISOR, MYTECH TECHNOLOGY

Denver Public Schools • Denver, CO

20h • Onsite

About The Position

Serve as a lead for all technical aspects of the MyTech Hardware Repair one-to-one program.

Requirements

• Managerial or leadership experience in leading others through complex tasks and procedures
• IT work experience with Gsuite for Education, Chrome Console, Chrome OS and Chromebooks
• Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
• Live and work with a permanent home address in Colorado while working with us.
• Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

• Bachelor's Degree in Computer Science, Information System, or related field preferred
• Consulting experience and experience in process improvement preferred
• Experience troubleshooting, isolating, diagnosing, and resolving problems preferred

Responsibilities

• Lead the MyTech Hardware Repair Program team in the daily workflow for diagnosing, repair, and all compliance related matters to repairs
• Define device repair accountability procedures for MyTech Hardware Repair Program
• Develop documentation to assist schools with accountability related to device repair
• Serve as Liaison between DPS and selected Chromebook vendor to ensure contract fulfillment related to repairs and compliance
• Serve as liaison between schools and vendors to create and maintain working processes for equipment repair and replacement.
• Develop, document and assist in implementing processes for schools to use in following all in-warranty and out-of-warranty repair processes.
• Work with schools and DoTS to ensure that the movement of legacy devices works as smoothly as possible.
• Assist MyTech Hardware Repair Program team with supporting students and others in repair opportunities and exposure through shadowing, internships, and/or apprenticeship
• Assist in stewarding requests for assistance from district-managed schools
• Ensures completion of daily activities; directs and supports the team's work efforts, maximizes productivity and achieves short term goals.
• Improves the team environment; plans, evaluates, and guides the behaviors of direct reports.
• Decides how work gets completed, based on what work is prioritized by management.
• Sets the team up for success by establishing: goals, action plans, deadlines, and standards.
• Tactfully assigns work to the team according to aptitude, skills, work load and interests.
• Closely tracks efforts to confirm work is performed according to standards; checks progress, evaluates accuracy, discovers deviations and identifies solutions.
• Leads and influences the team's best work by serving as an escalation point, solving routine problems, preventing conflicts, and giving direct feedback.
• Provides instruction and guidance to ensure full understanding of designated activities.
• Provides ongoing opportunities to help improve daily work skills; educates new team members, hosts meetings, mentors, and allows showcase of strengths.
• Ensures compliance with district by implementing and enforcing standard practices and procedures.
• Maintains a close relationship and regularly discusses workload and deadlines with the team.
• Report status to team members and managers, including cost, scope, quality, time, performance, and output to create a positive team atmosphere and keep everyone informed.

Benefits

• time off
• health and wellness benefits
• PERA Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees