SUPERVISOR MISSION OPERATIONS
About The Position
The Supervisor, Mission Operations leads the day-to-day operations and customer experience of the Savannah and Brunswick Opportunity Centers. This role directly supervises associates assigned to those locations, including Career & Resource Navigators, and is accountable for staffing, scheduling, coaching, performance management, partner coordination, and consistent site operations. Location-based Career & Resource Navigators may also carry small Associate Success caseloads. The supervisor reinforces program standards and direction established by the Supervisor, Career & Resource Navigation while retaining direct responsibility for the performance of associates who report to this role. The position works with internal departments and mission leaders to maintain site readiness, consistent procedures, strong partner relationships, and coordinated delivery of services. It supports Career & Resource Navigation and Associate Success implementation at both locations, addresses customer-service concerns, and shares operational insights and barriers to support continuous improvement. The role requires travel between locations and to off-site meetings and events, and may require evening and weekend work to meet employer and event needs.
Requirements
- A minimum of three years of experience in workforce development, community engagement, or a similar role; relevant Goodwill experience may supplement prior workforce development experience.
- Demonstrated ability to cultivate and maintain relationships with diverse stakeholders.
- Strong problem-solving, prioritization, and workflow-management skills.
- Current valid driver's license, own insurance, and independent transportation.
- Strong written and verbal communication and interpersonal skills.
- Proficiency in data analysis and reporting to inform decision-making.
- Ability to draft and present information on business engagement programs, Goodwill's Mission, and programmatic data to varied stakeholders and audiences.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Excellent time and project management skills.
- Ability to function independently in a multitask environment and as part of a team.
- Ability to establish and maintain effective working relationships with supervising personnel, organizations, business professionals, and the public.
- Ability to maintain confidentiality.
- Flexibility and willingness to adjust to changing assignments.
- Ability to work evenings and weekends to meet employer and event needs.
- Willingness to travel between locations and to off-site meetings and events as needed.
Nice To Haves
- Bachelor's degree preferred but not required.
- Two years of supervisory experience preferred.
Responsibilities
- Oversee daily operations at the Savannah and Brunswick Opportunity Centers, including service readiness, customer flow, partner access, space coordination, and a welcoming participant experience.
- Coordinate schedules, staffing coverage, and operational priorities across both locations.
- Partner with Facilities, Information Technology, Safety, and other internal departments to address site-related needs.
- Maintain consistent operational procedures and support compliance with organizational requirements.
- Directly supervise, coach, develop, and manage the performance of assigned Opportunity Center staff.
- Manage attendance, scheduling, timekeeping, leave coordination, workplace expectations, and employee relations processes in partnership with Human Resources.
- Complete performance evaluations and address performance concerns for direct reports, incorporating program-quality feedback from the Supervisor, Career & Resource Navigation when applicable.
- Reinforce training, documentation, service, and case-management expectations established by functional program leaders.
- Ensure Savannah- and Brunswick-based Career & Resource Navigators consistently implement Career & Resource Navigation and Associate Success standards.
- Coordinate with the Supervisor, Career & Resource Navigation regarding program changes, caseload expectations, case reviews, documentation quality, and service outcomes.
- Support site-based Career & Resource Navigators in balancing Opportunity Center responsibilities with small Associate Success caseloads.
- Escalate program barriers and competing priorities through the matrix supervision process.
- Support partners delivering services within the Opportunity Centers and coordinate access, schedules, and day-to-day operating needs.
- Monitor customer-service quality and address escalated concerns related to the physical locations.
- Promote integrated access to Mission Services programs, community resources, training, and workforce-development opportunities.
- Partner with the Mission Leadership Team to align Opportunity Center operations, Career & Resource Navigation, Associate Success, business and community engagement, and training services.
- Coordinate with the Manager of Mission Services to strengthen partner relationships, referral pathways, outreach, and access to community-based services.
- Coordinate with the Supervisor of Training Services to align training delivery, participant preparation, staff learning needs, and program implementation.
- Share operational insights, service trends, capacity needs, and emerging barriers with Mission Leadership to support coordinated decisions and continuous improvement.
- Travel between locations and attend off-site meetings and events as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
