Supervisor - Medicaid & Financial Assistance

HonorHealth•Phoenix, AZ

1d•Onsite

About The Position

The Supervisor – Medicaid & Financial Assistance provides first-line leadership for Medicaid and financial-assistance operations, ensuring timely, accurate, compliant, and patient-centered outreach and case processing. The Supervisor oversees the daily work of the Specialist – Medicaid & Financial Assistance team and is accountable for staffing, workflow management, quality, productivity, documentation, training, and operational performance. The position coordinates work across Qventus, Epic, HEAplus, Access Services, and approved partners and vendors to ensure cases move effectively from outreach and document collection through application assistance, follow-up, determination, or documented closure. The Supervisor serves as the first operational escalation point for workflow, documentation, access, and compliance issues while ensuring decisions remain within established organizational and regulatory authority. This position is based at HonorHealth’s Deer Valley location in Phoenix, Arizona. The schedule is Monday through Friday during the day, with varied hours based on department needs. Travel between assigned work sites is required as needed.

Requirements

Two years of relevant experience in Medicaid, patient financial assistance, patient access, Revenue Cycle, social services, financial-document verification, or a related area.
Prior lead, supervisory, or demonstrated operational leadership experience.
HEA+ certification within 60 days of hire; must be able to pass a background check during this process.

Nice To Haves

Associate degree in a related field, or an equivalent combination of education and directly related experience.

Responsibilities

Provide formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.
Direct daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure.
Make real-time staffing and workflow decisions needed to maintain service levels.
Monitor case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.
Support patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense and other required documentation, application assistance, follow-up, and coordination through determination or documented closure.
Coordinate workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors; identify and resolve operational handoff gaps and escalate issues outside the team's authority.
Monitor established quality, timeliness, productivity, outreach, documentation, conversion, and service measures; ensure required operational reporting and monthly executive summaries are accurate and delivered to leadership.
Ensure staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access.
Serve as the first point of operational escalation for complex cases, workflow barriers, documentation issues, system handoffs, and staff concerns; escalate matters outside delegated authority.
Partner with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT and other appropriate stakeholders to maintain effective workflows, controls, reporting, and service delivery.
Travel between assigned work sites as required.