Supervisor, Media Strategy & Client Partnerships

Code3

6h•$102,000 - $122,000•Remote

About The Position

Code3 is seeking a Supervisor, Client Partnership with extensive experience in Retail and D2C paid media. This role is responsible for managing client relationships and developing strategies for a portfolio of clients. Depending on account size, the Supervisor will either lead a team or support a Director, working closely with channel experts in Activation and Creative to ensure projects are on track and aligned with strategy. The position also involves providing thought leadership to clients and is expected to evolve into people management responsibilities as the team and business grow. This is an individual contributor role with future leadership potential.

Requirements

4+ years of digital marketing experience with a strong focus on DTC paid media (Google, Meta, TikTok, etc.).
Solid understanding of connected media channels across the consumer funnel.
Experience leading client accounts in an agency or technology setting as a main point of contact and driver of strategy.
A track record of client retention and account growth.
Working proficiency in GA4: analyzing customer journeys, building audiences, and developing insights.
Familiarity with Shopify data and ecosystem integrations.
Experience evaluating and iterating on creative alongside creative teams.
An understanding of SOWs, scope, and agency profitability.
Strong presentation skills and confidence in front of clients.
Experience mentoring or guiding junior team members.

Nice To Haves

Marketplace experience (Amazon, Walmart) is a plus.

Responsibilities

Own the client relationship, revenue, retention, and growth within a designated client portfolio.
Build and foster collaborative, trusted client relationships, serving as a key advisor and partner.
Translate client business briefs into actionable media and creative campaign strategies that meet client goals.
Act as the media planning quarterback for internal teams, guiding budget allocation and facilitating integrated strategies to achieve holistic brand objectives.
Drive overall strategy and performance for accounts, ensuring client key metrics are met.
Collaborate with Activation team members to develop specific tactics and recommendations for campaigns and accounts.
Present strategies, reports, and campaign results to clients in a compelling and persuasive manner.
Monitor and evaluate the competitive and client industry landscape to derive strategic business insights.
Interpret client performance data to recommend strategic shifts, presenting the data and the rationale behind strategies, learnings, and next steps.
Collaborate with Finance and Practice managers to achieve profitability goals through optimal resourcing, SOWs, and pricing.
Define internal team needs for successful outcome delivery and set client expectations, providing cross-departmental feedback.