Supervisor, Mailroom

Pilot Company•Knoxville, TN

7d•Onsite

About The Position

The purpose of this job is to provide front line support for day-to-day mailroom activities. In this role you will: Supervise and direction and support to mailroom team; coordinate and deliver all incoming, outgoing, intercampus mail; direct last-minute requests Manage and create overnight shipping accounts (EDI); work directly with our FedEx Account Manager to resolve discrepancies Maintain departmental post office boxes, permits, and expense records; reconcile transactions for shipping, handling, and supply Reconcile overnight shipping and postal service discrepancies allocated to travel centers; perform chargebacks Resolve shipping or postal discrepancies for campus personnel and vendors; ensure incorrect or undeliverable mail is returned or revised Provide assistance and recommendations to team members for postal service options, comparative costs, and delivery methods Perform periodic inventory reconciliation of supply items and postage Create shipping accounts for all corporate offices, regional managers, and travel centers; reconcile incorrect parcel shipments Maintain a training program for all suspicious packaging and reporting methods Provide pickup, delivery, and personal courier services for the executive staff; set up meeting spaces for training and special events Establish a point-of-contact and location for incoming and outgoing mail for all departments

Requirements

High school diploma or equivalent certificate required
Valid Tennessee state driver’s license required
Minimum three years’ mailroom experience required
Intermediate Microsoft Office skills
Proficient in mathematical calculations
FedEx Ship Manager
Excellent written and verbal communication skills
Customer service oriented
Ability to collaborate and work as a member of a team
Strong attention to detail
Ability to work in heavily populated areas during normal work hours
Ability to multitask
Strong organizational skills
Ability to direct team member activities
Lift and move 50 pounds
Ability to load and unload vehicles
Exposure to inclement weather

Responsibilities

Supervise and direction and support to mailroom team
Coordinate and deliver all incoming, outgoing, intercampus mail
Direct last-minute requests
Manage and create overnight shipping accounts (EDI)
Work directly with our FedEx Account Manager to resolve discrepancies
Maintain departmental post office boxes, permits, and expense records
Reconcile transactions for shipping, handling, and supply
Reconcile overnight shipping and postal service discrepancies allocated to travel centers
Perform chargebacks
Resolve shipping or postal discrepancies for campus personnel and vendors
Ensure incorrect or undeliverable mail is returned or revised
Provide assistance and recommendations to team members for postal service options, comparative costs, and delivery methods
Perform periodic inventory reconciliation of supply items and postage
Create shipping accounts for all corporate offices, regional managers, and travel centers
Reconcile incorrect parcel shipments
Maintain a training program for all suspicious packaging and reporting methods
Provide pickup, delivery, and personal courier services for the executive staff
Set up meeting spaces for training and special events
Establish a point-of-contact and location for incoming and outgoing mail for all departments