Supervisor, Mail Order/OTC Pharmacy Distribution
About The Position
The Supervisor, Mail Order Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over the Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Mail Order Pharmacy Supervisor leads daily pharmacy distribution operations, ensuring accurate, timely, and compliant prescription fulfillment. This role provides guidance and support to pharmacy team members, oversees workflow, resolves operational issues, and promotes a high-performing, customer-focused environment.
Requirements
- 4 + years of related pharmacy/healthcare experience
- Must have an active registration/license with the Board of Pharmacy in the state of Arizona
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- National Certification, PTCB CphT
- Previous supervisory experience
Responsibilities
- Supervise and support pharmacy support and technical associates in daily operations.
- Coordinate prescription fulfillment and distribution activities to ensure accuracy and efficiency.
- Monitor workflow, productivity, and quality standards across the team.
- Provide coaching, training, and day-to-day guidance to team members.
- Resolve escalated operational and process-related issues.
- Support pharmacists and pharmacy technicians with dispensing and distribution activities.
- Assist with prescription order entry and documentation, as permitted.
- Communicate with prescribers' offices to clarify prescription information when needed.
- Ensure compliance with DEA, CMS, federal, state, and company regulations and policies.
- Maintain accurate records and support audit and quality requirements.
- Identify and implement process improvements to enhance performance and service.
- Hold associates accountable for meeting established policies, procedures, and expectations.
Benefits
- medical
- dental
- vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
