Supervisor Live Streaming Studio - MGM Grand
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. As a Live Streaming Studio Supervisor, you will be responsible for directly leading the operation and conduct of the live games for our live streaming service. You will help hire and train Game Presenters and provide ongoing coaching and training to Game Presenters to maintain a professional and fun atmosphere for customers. You will be responsible for overseeing staff scheduling, resolving guest complaints, and other operational tasks to ensure department and regulatory standards are met. We are looking for someone who will be at the heart of the action and is passionate about leading a team and taking charge.
Requirements
- Must be a minimum of 21 years of age
- 1+ years of prior relevant experience in hospitality, entertainment, or front-facing guest service is required
Responsibilities
- Leads and manages Game Presenter performance, ensuring exceptional guest service, consistent execution, and adherence to departmental policies and procedures
- Supports hiring, onboarding, and training of Game Presenters, including ongoing coaching, performance development, and reinforcement of standards
- Addresses escalated guest concerns, resolves gameplay errors in real time, and documents incidents as required
- Monitors studio operations, including technical performance and staffing levels, stepping in as a Game Presenter when needed
- Fosters a positive, professional, and collaborative team environment
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
