Supervisor Line & Ramp Services

Jet Aviation • Teterboro, NJ

2d • $35 - $37 • Onsite

About The Position

The Line & Ramp Service Supervisor will supervise a team of Line & Ramp Service Agents during a respective shift. They will be responsible for ensuring that the team is coordinated, well informed, disciplined, and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance with the highest possible standards set by Jet Aviation in terms of safety, service, and quality. This role carries out ramp operations in accordance with the highest possible standards set by Jet Aviation in terms of safety, service, and quality.

Requirements

• High School Diploma/GED
• At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
• Valid driver's license
• Ability to read and communicate in English
• Prior customer service in the airline industry required
• Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• At least 4 years of experience using MS Office application
• Must obtain an Airport ID Badge within 30 days of employment

Responsibilities

• Supervise and coordinate a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential.
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment.
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.

Benefits

• Base hourly pay + overtime paid over 40 hours in one week
• Holiday pay
• Paid time off (including 3 floating holidays)
• 401(k) benefits $1 for $1 match up to 6%
• General Dynamics Employee Discounts
• Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members
• Paid sick time
• Employee Assistance Program
• Wellness Programs
• Health Awards
• Annual Merit Increase opportunity
• Annual bonus potential up to 5%
• Tuition Reimbursement for approved CE pursuits
• Health, dental & vision insurance
• Matching 401(k)
• Health savings and flexible spending accounts
• Short-term and long-term disability
• Life insurance
• Employee assistance programs
• Health and wellness awards
• Generous paid time off
• Tuition reimbursement
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED