Supervisor, Laboratory

ICON plc • Farmingdale, NY

1d • $83,032 - $103,790 • Onsite

About The Position

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. ICON plc is a Contract Research Organization (CRO) — a company that provides outsourced clinical laboratory, research, and regulatory services to pharmaceutical, biotechnology, and medical device companies running clinical trials. Unlike a hospital laboratory, our work is not focused on diagnosing or treating individual patients. Instead, we are the analytical backbone of global drug development: every specimen we process, every result we report, and every QC decision we make contributes directly to the safety monitoring of clinical trial subjects, as well as the pharmacokinetic, biomarker, and efficacy data that will one day reach regulatory agencies like the FDA. We are seeking an experienced laboratory supervisor to lead our Hematology section in Farmingdale, NY — a high-volume, multi-disciplinary department encompassing automated hematology, urinalysis, coagulation, and hemoglobin A1c testing. This is a hands-on leadership role for someone with deep technical proficiency across hematology, urinalysis, coagulation, and HbA1c testing — and the maturity to lead, develop, and the ability to lead and bring out the best in a team.

Requirements

• New York State license as a Medical Laboratory Scientist (Clinical Laboratory Technologist) required.
• Bachelor’s degree in Clinical Laboratory Science, Medical Technology, or related scientific discipline.
• Minimum 3–5 years of clinical laboratory experience with direct supervisory or lead responsibility.
• Hands-on experience with hematology, coagulation, urinalysis, and/or HbA1c testing strongly preferred.
• Working knowledge of CLIA, CAP, and NYS laboratory regulatory requirements.
• Strong organizational skills with the ability to manage staff, workload, and priorities simultaneously.
• Excellent communication skills and ability to collaborate across functional teams.

Nice To Haves

• MLS(ASCP) or equivalent national certification preferred.
• Experience in a CRO, clinical trials, or pharmaceutical laboratory environment a plus.

Responsibilities

• Overseeing daily operations across four testing disciplines within our Hematology department, including Hematology, Urinalysis, Coagulation, Hemoglobin A1c testing.
• Supervising day-to-day laboratory operations across hematology, urinalysis, coagulation, and HbA1c testing, ensuring accurate and timely processing of clinical trial specimens.
• Managing, mentoring, and developing laboratory staff, including training on instrumentation, SOPs, and quality standards.
• Maintaining compliance with CLIA, CAP, NYS, and sponsor-specific requirements across all testing areas.
• Overseeing quality control performance, instrument maintenance schedules, preventive maintenance, and troubleshooting on Sysmex, Novus, Stago, and Trinity Biotech platforms.
• Reviewing and approving QC data, ensuring out-of-control events are properly investigated and documented.
• Collaborating with cross-functional teams to resolve specimen-related issues and support clinical trial deliverables.
• Contributing to SOP authorship, review cycles, and appendix maintenance for supervised testing areas.
• Supporting proficiency testing, external quality assurance, bi-monthly studies, and regulatory inspection readiness.
• Tracking and reporting section-level turnaround time (TAT) performance, flagging exceptions, and implementing corrective actions.
• Participating in cross-site harmonization initiatives.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level