Supervisor, Laboratory Histology

University Hospitals•Cleveland, OH

About The Position

Oversees and coordinates the daily operations of the Laboratory in collaboration with the Medical Director and the Laboratory Manager to provide high-quality, cost-effective patient care. The role performs moderate- and high-complexity testing and supervises departmental staff and operations. The supervisor manages staffing, schedules, timecards, staff records, performance reviews, training, and competency. The role supports compliance with applicable CAP checklist items, implements safety standards, identifies process improvements, and participates in organizational and interdepartmental committees. It also investigates and documents incidents and ensures follow-up and monitoring to resolve them. The position requires an associate’s or bachelor’s degree in a chemical, physical, biological, or clinical laboratory science, or medical technology, from an accredited institution, as specified for high-complexity testing under CLIA ’88. Four or more years of experience in a highly complex laboratory setting is required. Applicable ASCP certification is required upon hire, except for the Morgue and Surgical Pathology Departments, where certification or licensure is not required. The role must comply with organizational policies and standards and requirements for securely maintaining patients’ Protected Health Information. Other duties may be assigned, and department-specific duties and responsibilities are provided during orientation.

Requirements

Associate’s or bachelor’s degree in chemical, physical, biological, or clinical laboratory science, or medical technology, from an accredited institution; required for high-complexity testing under CLIA ’88.
At least 4 years of experience in a highly complex laboratory setting.
Thorough knowledge of testing procedures and quality standards.
Detail-oriented and organized, with analytical and problem-solving ability.
Demonstrated ability to implement new test systems and procedures.
Proficiency in Microsoft Office applications.
Excellent verbal and written communication skills.
Effective customer-service and interpersonal skills.
Familiarity with Laboratory Information Systems.
Demonstrated ability to implement and monitor change.
Upon hire, one of the following is required unless working in the Morgue or Surgical Pathology Departments: Medical Lab Technician (MLT-ASCP), Medical Technologist (MT-ASCP), Cytology Technologist (CT-ASCP), Histotechnician (HT-ASCP), or Histotechnologist (HTL-ASCP).

Responsibilities

Accurately, timely, and efficiently perform moderate- and high-complexity testing.
Supervise the daily activities of departmental staff.
Create the departmental staffing schedule and manage timecards, ensuring staffing levels meet volumes.
Monitor and improve compliance with applicable CAP Common and General checklist items.
Implement safety standards and ensure a safe working environment.
Identify potential process-improvement activities.
Participate in organizational and interdepartmental committees to promote change and improve Laboratory service.
Maintain personnel records.
Evaluate staff performance, including annual reviews and competencies.
Provide coaching and disciplinary action as needed.
Identify training needs and ensure testing personnel are trained and maintain competency.
Hold regular staff huddles.
Investigate and document non-conforming events, complaints, grievances, and other incidents, ensuring appropriate documentation, follow-up, and monitoring for resolution.
Perform other duties as assigned.
Comply with all policies and standards and requirements for securely maintaining Protected Health Information.