Supervisor Lab-Phlebotomy & Specimen Processing

Ellis Medicine•Schenectady, NY

4d•Hybrid

About The Position

The Phlebotomy & Specimen Processing Supervisor provides day-to-day operational and personnel oversight for the phlebotomy and specimen staff serving the main hospital (inpatient units) as well as affiliated off-site Patient Service Centers (PSCs). This role ensures high-quality patient care, regulatory compliance, workflow efficiency, and consistent laboratory standards across all service locations and shifts. The supervisor serves as a key liaison between laboratory leadership, clinical departments, and external service sites, supporting optimal specimen integrity, turnaround times, and patient satisfaction.

Requirements

Minimum of 8 years phlebotomy and specimen processing experience
High School diploma or equivalent
Nationally recognized Phlebotomy certification (ASCP, NHA, NCPT or equivalent)
Must have no disciplinary infractions in the last 12 months or must have a performance evaluation
Must be compliant with all educational and organizational policies and procedures
Must have flexibility to work in all areas of the lab as needed
Must be able to work independently at the off-site Patient Service Centers
Must be able to provide Phlebotomy Services to Nursing Home residents in the community with minimal oversight
Preceptor Trained, ability to train new hires according to Lab Leadership directives
Strong positive communication skills and professional demeanor with patients, staff, and leadership
Familiarity with NYDOH, TJC, OSHA regulatory standards and infection control
Knowledge of Charge Reconciliation, EBEW and CEW corrections
Knowledge of Pathology Send Outs, Labcorp and Reference Billing
Able to deal with all types of patients/employees in a pleasant, professional manner.
Must be independent, self-motivated, reliable, and responsible.
Able to handle numerous tasks simultaneously.
Able to train and mentor others, problem-solve, and work effectively in a team environment.
Must complete all Health Stream Education Assignments in a timely manner.

Nice To Haves

Minimum of 4 years’ experience in a leadership or laboratory assistant role preferred
Associates and bachelor’s degree preferred

Responsibilities

Provides day-to-day operational and personnel oversight for phlebotomy and specimen staff.
Ensures high-quality patient care, regulatory compliance, workflow efficiency, and consistent laboratory standards.
Serves as a key liaison between laboratory leadership, clinical departments, and external service sites.
Supports optimal specimen integrity, turnaround times, and patient satisfaction.
Works independently at off-site Patient Service Centers.
Provides Phlebotomy Services to Nursing Home residents in the community with minimal oversight.
Trains new hires according to Lab Leadership directives.
Conducts employee engagement process improvements.
Provides continuing education and skill refreshers to ensure ongoing competency and professional growth.
Serves every person with empathy, dignity, and compassion.
Listens to understand, before seeking to be understood.
Delivers outstanding service ensuring that safety comes first.