prAna Portland Supervisor / Key Holder

Columbia Sportswear • Portland, OR

16h • Onsite

About The Position

The Supervisor is a key part of our retail management team. Assists store leadership to deliver exceptional brand and customer experiences, drives store sales, and increases profitability. Assists in executing prAna marketing and promotional directives that will increase sales and grow our existing customer base. In addition to the primary focus on sales and service, the Supervisor opens and/or closes the store on assigned shifts and may have assigned responsibilities related to store operations that fall into the categories of product, store environment, and marketing. In the absence of the Store Manager and Assistant Store Manager, the Supervisor is responsible for management of the store and the team. Helps maintain high store standards and conditions while fostering a positive, inclusive environment.

Requirements

• Some management experience required.
• Retail sales or customer service experience in specialty retail, active, or outdoor apparel a plus.
• High School diploma or equivalent required
• Must be at least 18 years old

Responsibilities

• Deliver helpful, knowledgeable, and friendly service in person and other means such as phone or mobile devices, as per the prAna service standards.
• Oversees sales floor operations and gives direction to the team to best serve our customers
• Gives clear, direct, and timely coaching feedback and communicates observations to the Manager
• Sets a positive example for the team and keeps the sales associates motivated and encouraged
• Is responsible for one or more Division of Responsibilities (DOR’s) within the store
• Handles all customer concerns or staff concerns with poise and with a respectful demeanor
• Takes initiative to address issues that may arise during shifts and follows all prAna guidelines when rectifying them
• Store opening / closing duties involving cash handling, setting alarms, and follows all prAna safety & security guidelines while on shift
• Welcomes prAna customers entering the store and provides a warm, genuine demeanor when interacting with them.
• Assist customers with finding merchandise and goes above and beyond to create an exceptional shopping experience; recommend product that may satisfy their needs.
• Assist customers with special orders, exchanges, returns and in-store orders from prAna.com
• Proficient use of our prAna POS system for sales transactions.
• Displays a clear understanding of the prAna product line, participates in product education modules/training, and enthusiastically informs our customers about our apparel and accessories.
• Assists with inventory cycle counts, order processing, and stock room organization
• Assists the Management team with weekly housekeeping tasks to maintain a clean and organized store (windows, floors, dusting)
• Follows inventory control and loss prevention procedures.
• Assists with merchandising, floor resets, and visual merchandising directives to elevate the customer experience.
• Ability to follow all safety and security protocols and always operate within these guidelines.

Benefits

• 401k plan plus a generous company match
• medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account
• assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services)
• EAP + which is free and confidential 24/7/365 counseling services
• extensive wellness benefits
• employee discounts
• generous time off program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED