Supervisor, Inside Sales
About The Position
The Inside Sales Supervisor is a high-impact player/coach role responsible for delivering individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives. This role requires a strong balance of personal production, performance management, and data-driven coaching to ensure consistent achievement of Calls Handled, Sales Qualified Lead (SQL) production, conversion, and enrollment rate targets. The ideal candidate is a top-performing sales professional with a proven track record of exceeding targets, strong analytical skills, and a passion for coaching others to higher performance.
Requirements
- Proven record of consistently exceeding performance targets in current role
- Demonstrated ability to manage competing priorities (individual production + team leadership)
- Strong analytical and data interpretation skills
- Effective communication and coaching skills, particularly in a remote environment
- Experience utilizing CRM systems, dashboards, and call analytics tools (AI transcription/scoring preferred)
Nice To Haves
- Highly accountable and results-driven
- Strong coach with the ability to translate data into action
- Leads by example through personal performance
- Comfortable with performance transparency and metric-driven environments
- Disciplined, organized, and proactive in managing a remote team
Responsibilities
- Meet or exceed established targets for: Calls Handled, Sales Qualified Leads (SQLs), Call Conversion Rate, Enrollment Rate
- Demonstrate best-in-class sales behaviors and execution to serve as a role model for the team
- Maintain high-quality CRM hygiene and documentation standards
- Directly manage a team of Inside Sales Representatives located remotely across multiple markets
- Conduct 1:1 meetings with each team member focused on: Performance review, Funnel health and conversion metrics, Skill development and action planning
- Utilize dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
- Leverage AI call transcripts, scoring, and insights to provide targeted, actionable coaching
- Conduct call reviews, skill drills, and coaching sessions to improve: Call quality, Qualification effectiveness, Conversion outcomes
- Monitor and manage team performance against key metrics, including: Calls Handled, SQL production, Conversion rates, Enrollment rates
- Establish clear expectations and hold team members accountable to performance standards
- Identify underperformance early and implement structured coaching and improvement plans
- Recognize and reinforce high performance and best practices
- Partner with Sales Operations and leadership to execute sales strategies and initiatives
- Ensure consistency in process adherence, call handling standards, and lead management
- Provide feedback on tools, processes, and market insights to support continuous improvement
- Support onboarding and training of new team members as needed
Benefits
- medical/dental/vision insurance
- short and long-term disability
- life insurance and AD&D
- supplemental life insurance
- flexible spending accounts
- 401(k) savings
- paid time off
- company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
