Supervisor, Infrastructure Network Ops

Sutter Health•Oakland, CA

4d•Hybrid

About The Position

Principal day to day point of contact for Bay Area Net Ops Group. Operations leader for escalations, scheduling as well as handling team purchasing and general administrative tasks. Knowledge of modern IT Network topologies and architectures. Expected to work 8 to 12 hours in the field monthly with the team. Oversees solutions development, design, implementation, and support for enterprise technical infrastructure. Aids in the full lifecycle management of technical infrastructure. Supports continuing education and certification plans, as needed, for staff and supervises resources, tasks, and budgets associated with enterprise infrastructure and Information Services (IS) operations.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
5 years of recent relevant experience.
Working knowledge of implementing sophisticated technology to support a large, complex, and geographically diverse multi-entity business.
Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors.
Ability to establish and maintain cooperative working relationships with clients, IS team members, management, and executive personnel/staff.
Demonstrated managerial and organizational skills to articulate the value of plans and strategies, and assemble consensus across all levels of Sutter Health.
Verbal and writing skills to effectively communicate with diverse groups such as executives, managers, and subject matter experts.
Sound understanding of healthcare operations including hospitals, clinics, medical offices, and IS needs.
Ability to set priorities that accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
Ability to encourage individuals in a one-to-one or small group situation to establish rapport and gain trust, or to listen perceptively and convey awareness.

Nice To Haves

Experience supporting and maintaining complex enterprise network infrastructure environments, including technologies such as Extreme Networks and Cisco Systems.
Strong troubleshooting and diagnostic skills with the ability to resolve network issues across diverse and evolving technology environments.
Working knowledge of purchasing processes, vendor engagement, and procurement practices related to IT infrastructure and network operations.
Proven success leading geographically dispersed teams while fostering collaboration, accountability, and operational excellence.
Experience supporting mission-critical environments with a focus on system availability, reliability, and business continuity.
Healthcare industry experience preferred, with an understanding of the unique operational, regulatory, and technology requirements within healthcare organizations.

Responsibilities

Serve as the principal day-to-day point of contact for the Bay Area Net Ops Group.
Act as the operations leader for escalations and scheduling.
Handle team purchasing and general administrative tasks.
Oversee solutions development, design, implementation, and support for enterprise technical infrastructure.
Aid in the full lifecycle management of technical infrastructure.
Support continuing education and certification plans for staff.
Supervise resources, tasks, and budgets associated with enterprise infrastructure and Information Services (IS) operations.