Supervisor - Information Technology

City of Raleigh North Carolina•Raleigh, NC

62d

About The Position

The Budget and Management Services Department is seeking a highly skilled Supervisor - Information Technology. This role is a mix of people leadership and hands-on strategy: you'll shape projects, manage resources, and make sure our systems and tools support the needs of our growing community and organization. You will have an understanding of governmental business practices and have the ability to utilize technology to lead decision making. You will oversee the team that manages our Budget Planning Software (Oracle PBCS), departmental data visualization program (PowerBI), budget document creation tool (Gravity), and PeopleSoft Financials. If you like to find creative ways to use technology to support the decision-making process in an organization, then this is the job for you! About You: The ideal candidate is a collaborative leader who enjoys guiding and mentoring a team while working hands-on with technology. You're someone who can balance people leadership with technical expertise-whether that's improving IT systems, managing projects, or making sure solutions align with big-picture goals of the organization and community. You thrive in an environment where problem-solving, clear communication, change management, and customer service matter just as much as technical know-how. You also enjoy solving problems and have the technical expertise to build an Excel model while coaching a co-worker through a technical solution. If you are motivated by the chance to shape technology that directly supports a growing city and want to work in a supportive, forward-thinking organization, this role is a good fit for you. About Us: The City of Raleigh's Budget and Management Services Department is a trusted partner in shaping the future of our community through sound financial stewardship, strategic planning, and organizational excellence. We support City Council, leadership, and departments by developing the annual operating and capital budgets, conducting policy and program analysis, and advancing initiatives that align with Raleigh's Strategic Plan. Our team is collaborative, innovative, and committed to transparency and service. Working in Budget and Management Services means joining a department that values professional growth, teamwork, customer service, and the opportunity to make a meaningful impact on one of the fastest-growing cities in the nation. As part of the City of Raleigh, employees also enjoy competitive benefits, a supportive work culture, and the chance to contribute to projects that shape our community. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Requirements

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field; 5 to 7 years' experience in strategic planning, project management, data analysis, or a related field
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
IT infrastructure, systems, and technologies commonly used in government settings
Organizational budgeting practices and the ability to translate those policies into the technology used to collect, analyze, and share data
Government regulations, policies, and compliance standards relevant to IT operations and Budget Management
Understanding departmental/organizational data visualization needs and translating those needs through system configuration
Supervisory principles, practices, and techniques
Leading and supervising a professional, including setting goals, providing guidance, conducting performance evaluations, and fostering a collaborative work environment
Developing and implementing technology strategies aligned with the goals and objectives of the City
Providing excellent customer service to internal departments and external stakeholders by addressing their technology needs and ensuring their satisfaction with IT services
Managing partnerships with various software vendors to assist in delivering solutions for the enterprise organization and department
Implementing development methodologies to optimize service delivery, solution design, and development
Conveying technical information to non-technical stakeholders, including City officials, department heads, and end-users
Paying close attention to detail and ensuring accuracy and precision in all aspects of work, including documentation, analysis, and implementation of technology solutions
Plan, execute, and monitor technology projects within budget and on schedule
Assess needs, identify opportunities for improvement, and forecast future technology requirements
Analyze complex technical problems, identify patterns, and generate insights to inform decision making
Navigate and manage change within the organization, including implementing new technologies, processes, and policies while minimizing disruption and maximizing user adoption
Stay updated on emerging technologies, industry trends, and best practices in IT management
Adapt to evolving requirements and priorities within the organization

Responsibilities

Provides oversight and leadership of assigned system applications (Oracle PBCS Budget Planning Software, PeopleSoft Financials, Gravity, and PowerBI); reviews and analyzes trends; recommends best practices to enhance productivity
Oversees and provides direction in the assessment of business processes and requirements in collaboration with staff, management, and stakeholders; prioritizes user requests; develops plans and facilitates the improvement and/or design and implementation of system applications and technology solutions; prepares and communicates results to executives
Performs quality assurance testing of new or revised technology solutions; identifies, analyzes, troubleshoots, and documents issues or deficiencies; provides recommendations for improvements and issue resolution
Plans and oversees implementation of assigned processes and applications; enters, updates and maintains data, system tables, account information, operational reference materials, budget/purchasing information, and/or other related documentation
Creates and maintains reports, charts, process/procedural documentation, correspondence, and presentation materials
Manages the development of training in support of assigned applications and processes; develops training materials to assist users in operational performance and enhanced productivity