Supervisor- Immigration Legal Services

Hello Neighbor • Pittsburgh, PA

2d • Hybrid

About The Position

Founded in 2017, Hello Neighbor is a nationally recognized nonprofit organization dedicated to empowering recently resettled refugees and immigrants through mentorship, legal services, workforce development, health and family stabilization, and community partnerships. We serve hundreds of families each month across Southwestern Pennsylvania and lead a growing national network of organizations in 36 states. This is a full-time, exempt position based at our Pittsburgh, PA office in the Larimer neighborhood with a hybrid work schedule of 9am–5pm Monday through Friday; in-office on Tuesdays, Wednesdays, and Thursdays. The successful candidate must be currently authorized to work in the United States. Position contingent on continued funding.

Requirements

• Law degree and active license to practice law required.
• A minimum of three years’ experience (including law school clinical experience) with immigration law and procedures.
• Excellent legal skills and understanding of movement lawyering principles.
• Experience leading programs within nonprofit, legal services, or immigration-focused environments.
• Strong operational and organizational leadership skills.
• Commitment to immigrant and refugee communities.
• Ability to balance strategic thinking with hands-on collaboration.
• Systems thinker who enjoys building structure.
• Compassionate, equity-centered leadership style.
• Strong communicator and relationship builder.
• Comfortable navigating complexity and ambiguity.
• Currently authorized to work in the United States.

Responsibilities

• Develop program goals, outcomes, and evaluation metrics.
• Ensure execution and follow-through on critical projects.
• Lead team to financial goal of 30% program cost funded through sliding scale fees.
• Build and execute a recruitment and visibility strategy for legal services.
• Guide the development and growth of immigration legal services aligned with Hello Neighbor’s mission and KPIs.
• Identify opportunities to expand access to services while maintaining quality and equity.
• Supervise and support legal and program staff.
• Foster a collaborative, inclusive team culture.
• Support staff development and wellbeing and appropriate training and accreditation.
• Maintain workflows that support efficient and client-centered service delivery.
• Ensure financial compliance and budget management in collaboration with Finance.
• Support cross-team coordination between legal services and other Hello Neighbor programs.
• Comply with legal, ethical, and organizational standards.
• Oversee client consultations to determine if clients are eligible for federal immigration benefits.
• Represent clients before the Department of Homeland Security and Executive Office for Immigration Review and Immigration Court.
• Stay up to date with changes in immigration law and other immigration related developments to ensure staff members understand these changes.
• Handle complex cases involving issues such as immigration law violations, removal proceedings, appeals, etc.
• Research and analyze complex legal matters pertaining to own case load and that of staff under position’s supervision, assuming responsibility and risk for outcomes of program’s client cases.
• Maintain all case records and documentation mandated by Hello Neighbor and USCRI policies and procedures.
• Build relationships with community partners and stakeholders.
• Identify key partnerships to establish pathways for incoming clients.
• Represent Hello Neighbor in relevant external collaborations.

Benefits

• Health, dental, and vision insurance (75% employer-paid for employee and dependents)
• Generous paid time off, holidays, sick and bereavement leave
• Annual winter closure last week of December
• 10 weeks of paid parental leave
• Retirement plan with employer match
• Professional development support
• A collaborative, values-driven work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree