Supervisor II - Earthmoving

Thompson Power Systems•Birmingham, AL

57d

About The Position

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Coach and direct Service Department employees Monitor, improve, and maintain Technician performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtown with accurate and efficient job planning and repairs Effectively communicate with company personnel Assign jobs to shop technicians and dispatch field service technicians

Requirements

Microsoft Office Intermediate
Computer Intermediate
Problem Solving Advanced
Verbal Communication Advanced
Results Oriented Advanced
Technical Advanced
Collaboration Advanced
Written Communication Advanced
Strategic Thinking Advanced
Relationship Building Advanced
Leadership Advanced
Mechanical Advanced
Leader: Inspires teammates to follow them
High School or Equivalent or better.
Experience working as a service technician preferred.
Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Responsibilities

Serving as team leader
Tracking efficiency for 5-15 technicians
Handling incoming calls
Producing quotations and estimates
Opening and closing work orders
Adjusting time on work orders
Dispatching Field Service Technicians
Assigning jobs to Shop Technicians
Training/mentoring less experienced Technicians
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians