Service Coordinator - Earthmoving

Milton CAT•Milford, MA

4d•$25 - $28

About The Position

Milton CAT is seeking an experienced Service Coordinator, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both emergency requests as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must. Pay Range: $25.00 to $28.00 per hour.

Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Must have strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.

Responsibilities

Answer phones and receive requests for service and quotes.
Confirm with customer scheduling of work.
Assist in tracking progress, check work status of field technicians to ensure the timely servicing of customer orders.
Opens and update invoices, work orders.
Order parts as required for both service shop and customers.
Assist with incremental repair quotes.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Promotes customer service agreements.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.