Supervisor, HSS Coordinators - Remote in Northwest Colorado

UnitedHealth Group•Steamboat Springs, CO

38d•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Supports corporate objectives by utilizing specialized knowledge of Long Term Services and Supports to supervise HSS Coordinators providing Case Management services. Provides accountability and oversight for assigned staff. Participates in case conferences and assumes HSS Coordinator duties when necessary. Supports management of the LTSS Program as needed. If you reside locally in Northwest Colorado, you’ll enjoy the flexibility to work remotely while having in person and travel expectations and as you take on some tough challenges

Requirements

5+ years of relevant experience in the field of LTSS, which includes developmental disabilities, or the combination of education and experience that would enable performance of the full scope of the position
2+ years of demonstrated experience with LTSS programs
1+ years of competency in pertinent case management knowledge and skills
Driver's license and access to reliable transportation
Reside locally in Northwest Colorado
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Serve as a supervisor overseeing CMA Case Management functions and associated staff
Assumes HSS Coordinator duties when necessary
Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
Conducting supervisory case conferences with HSS Coordinators on a regular basis. Approval of indefinite lengths of stay, pursuant to 8.402.15
Regular, systematic review and remediation of case records and other case management documentation, on at least a sample basis
Communication with the Department when technical assistance is required by HSS Coordinators, and the supervisor is unable to provide answers after reviewing the regulations
Allocation and monitoring of staff to assure that all standards and time frames are met. Assumption of HSS Coordinator duties when necessary
Attending training and ensuring staff supervised also attends Department provided training for CMA agencies as well as agency provided in-service and staff development training. Supports management in ensuring the completion of all Work in accordance with the CMA Contract Agreement’s requirements. This includes but is not limited to, ensuring the accuracy, timeliness, and completeness of all Work
Supports management in ensuring the timely submission and accuracy of all Deliverables submitted to the Department of Health Care Policy and Financing (HCPF) within prescribed time frames
Supports management in ensuring a response to all telephone calls, voicemails, and emails from the Department within two (2) Business Days of receipt by the Contractor, unless the situation is identified as urgent by the Department. For situations identified as urgent by the Department, supports management in ensuring a response to the Department the same business day but no later than twenty-four (24) hours following the request
Works with management to select, train, and appraise qualified staff
Assess workflow and distribute assignments to appropriate staff
Works with staff to evaluate and identify improvement opportunities and provides immediate and direct feedback
Communicates with management about training needs and performance of staff members
Works collaboratively with management to take corrective action as needed on a timely basis and in accordance with company policy
The Supervisor must demonstrate competency and ensure that HSS Coordinators supervised also demonstrate competency in the following areas: Application of a person-centered approach to planning and practice Ability to develop Support Plans and service agreements Interviewing and assessment skills Knowledge and experience working with populations served by the Case Management Agency Knowledge of the statutes, regulations, policies and procedures regarding public assistance programs and the American with Disabilities Act Knowledge of LTSS and other community resources Negotiation, conflict resolution, intervention, cultural and linguistic training, disability cultural competency, and interpersonal communication skills; and Knowledge of consumer direction philosophy and programs
Ensure HSS Coordinators supervised are able to perform intake/screening/referral, assessment/reassessment, development of support plans, on-going case management, monitoring of the individuals health and welfare, documentation of contacts and case management activities in the Department prescribed IMS, resource development and case closure. Assume HSS Coordinator duties when necessary
Ensure HSS Coordinators are supervised and complete the required contacts with their members. Assume HSS Coordinator duties when necessary
Ensure HSS Coordinators are supervised and monitor the delivery of services and supports identified within the Support Plan and the Prior-Authorization Request (PAR). Assume HSS Coordinator duties when necessary. This includes monitoring: The quality of services and supports provided The health and safety of the individual; and The utilization of services with respect to the Support Plan and the PAR
Ensure HSS Coordinators receive oversight reviews of their performance including their competency with completing the Level of Care Screen
The Supervisor will shadow case management staff completing the Level of Care Screen on an annual basis and prior to the end of each Contract Fiscal year to establish case manager’s competency administering the Level of Care Screen
Documentation on case manager performance shall be maintained by RMHP and provided to the Department upon request
Supervisors, lead workers, or a case manager with at least three years of case management experience may perform the shadowing. 13. In the event, at any time throughout the case management process, the supervisor suspects an individual to be a victim of mistreatment, abuse, neglect, exploitation or a harmful act, the case manager shall immediately refer the individual to the protective services section of the county department of social services of the individual's county of residence and/or the local law enforcement agency. Employees are obligated by statute, including but not limited to, Section 19-13-304, C.R.S., (Colorado Children's Code), Section 18-6.5-108, C.R.S., (Colorado Criminal Code - Duty To Report A Crime), and Section 26-3.1- 102, C.R.S., (Human Services Code - Protective Services), to report suspected abuse, mistreatment, neglect, or exploitation, are aware of the obligation and reporting procedures
May take on special assignments and projects on an as needed basis. Assist with system assessment and development as needed
This position requires travel. Requires independent, reliable, flexible, and on-demand, transportation at the incumbent’s expense for travel between various locations and timely arrival and departure from various locations. If the employee chooses to satisfy this requirement by driving a vehicle, the employee must meet the requirements for Colorado licensure and company requirements for liability insurance coverage
Complete all duties in accordance with company safety policies and practices
Other functions may be assigned and management retains the right to add or change the duties at any time