Supervisor Housekeeping

Hilton Grand Vacations•Myrtle Beach, SC

23d•Onsite

About The Position

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. This role is for all U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Requirements

High School/GED
1-3 years related experience
Basic computer and interpersonal skills.
Ability to repeatedly lift/carry, push/pull items more than 25 lbs.

Responsibilities

Supervises housekeeping operations, including rooms, common area, and heart of the house areas, to achieve and maintain the resort's high standards of cleanliness.
Assists in training housekeeping staff, including safety, security, department procedures, and service guidelines.
Inspects guestrooms and public areas throughout the resort.
Maintains inventory at appropriate par levels and ensures employees have the necessary tools and supplies to perform their duties.
Perform shift-associated work such as room assignment, vacant room discrepancy reports, and departure reports.
Assist in all department meetings.
Documents and communicates maintenance requests to the engineering department to ensure resort service quality standards are met.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Assists in the performance review process.
Performs other duties as assigned.