Supervisor, Housekeeping - Year-Round - Full Time

Alterra • The Blue Mountains, ON

2d • Onsite

About The Position

The Housekeeping Supervisor will inspire and engage employees to provide great experiences for guests, owners and employees. Using motivational leadership and open communication skills, a leader will motivate staff to meet and exceed service standards, and will promote a seamless, hassle-free guest experience, taking ownership of both the guest and employee experience. Taking ownership to ensure quality of room cleanliness, daily services, public space cleanliness, timely delivery of services, and anticipation of guest needs. Coaching and developing up to 25 Room Attendants through room audits, semi-annual performance appraisals, one-on one meetings, and regular communication, and recognition programs. Also includes daily leadership of Public Space teams. Promoting BMR Health and Safety standards and initiatives Leading daily briefings and team meetings

Requirements

• Minimum of 2 years previous Housekeeping or Hotel experience.
• Previous leadership experience with a proven record of successful conflict management and strong interactions with guests and employees.
• Intermediate computer knowledge, MS Office required.
• Knowledge of Property Management software an asset.

Responsibilities

• Inspire and engage employees to provide great experiences for guests, owners and employees.
• Motivate staff to meet and exceed service standards.
• Promote a seamless, hassle-free guest experience, taking ownership of both the guest and employee experience.
• Ensure quality of room cleanliness, daily services, public space cleanliness, timely delivery of services, and anticipation of guest needs.
• Coach and develop up to 25 Room Attendants through room audits, semi-annual performance appraisals, one-on-one meetings, and regular communication, and recognition programs.
• Provide daily leadership of Public Space teams.
• Promote BMR Health and Safety standards and initiatives.
• Lead daily briefings and team meetings.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Discounts on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being.
• Access to free therapy and wellness resources.
• Join a vibrant team community with employee events.
• Free direct to lift access to over 14 iconic ski resorts across Canada and the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed