Supervisor, Hotel & Housekeeping

Churchill Downs Incorporated•Oak Grove, KY

22h•Onsite

About The Position

The Hotel & Housekeeping Supervisor is responsible for the successful overall coordination and direction of all activities related to the hotel to include the Front Desk, Housekeeping, Laundry, RV Park and Sundries Shop. Supervises a team to ensure all daily activities are planned and executed while ensuring smooth and efficient operations in accordance with policies, procedures and objectives of guest service.

Requirements

Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Available to work when needed, including weekends, holidays, and nights.
Role model code of ethics: Respect, Commitment and Guest Service.

Nice To Haves

Prior supervisory experience preferred in front desk, housekeeping or retail/customer service operations.

Responsibilities

Supervises all front desk staff and housekeeping staff and plans daily for proper servicing of all empty hotel rooms.
Assists the Hotel Assistant Manager in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.
Ensures completion of housekeeping inspection sheets for all check-outs
Handles all inquiries regarding Lost and Found
Assists with achieving budgeted revenues and expenses, and maximizes profitability related to guest service.
Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.
Creates room assignments for all housekeeping staff
Responsible for completing daily inspections of rooms and inspecting hotel public areas daily to ensure proper cleanliness
Maintains procedures for handling financial transactions, security of monies, guest service and emergency problems
Guides and supports front desk staff and Sundries staff in daily responsibilities
Ensure proper storage/organization and cleanliness of items in Sundries shop to include inventory counts and proper date storage of items
Monitor room blocks in the hotel system to ensure they are handled correctly.
Assists the Hotel Assistant Manager in inventory control and counts for all items related to housekeeping, hotel amenities, Sundries Shop and other front desk items
Communicates with other departments to ensure proper handling of guests and groups.
Other duties as assigned.