Supervisor, Health Service Desk

Cherokee Nation • Tahlequah, OK

5d • Onsite

About The Position

The Health Service Desk Supervisor leads a team of IT Help Desk Specialists who support the technology used across Cherokee Nation’s health system. This role oversees daily service desk operations, drives ITSM best practices, and ensures fast, high‑quality technical support for clinical and administrative users.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3 years of IT support or service desk experience.
• Strong troubleshooting, customer service, and problem‑solving skills.
• Familiarity with ITSM/ITIL frameworks.
• Valid driver’s license and insurable driving record.
• Employee must not be under sanction by the U.S. Department of Health and Human Services (OIG), the General Services Administration (GSA), or listed on the LEIE or any federal exclusion list.

Nice To Haves

• Leadership or team‑lead experience preferred.

Responsibilities

• Leads a team of IT Help Desk Specialists.
• Supports the technology used across Cherokee Nation’s health system.
• Oversees daily service desk operations.
• Drives ITSM best practices.
• Ensures fast, high‑quality technical support for clinical and administrative users.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level