Supervisor, Health Information Operations

Hackensack Meridian Health•Brick, NJ

About The Position

The Supervisor, Health Information Operations oversees the daily activities and operations of the Health Information (HI) Analysts for chart processing/ scanning and deficiency tracking/ suspension. Works cooperatively with the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning in the implementation of the network's strategies. Responsible for ensuring compliance with Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), New Jersey Department of Health (NJDOH) regulatory requirements and HMH policies and procedures. Serves as a resource for team members and acts as the liaison for any HI vendors.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 3 years supervisory position in the Health Information Department.
Proficient in computer skills.
Excellent written and verbal communication skills.
Proficient computer skills such as Microsoft Office and Google Suite platforms.

Nice To Haves

Registered Health Technician (RHIT) or Registered Health Administrator (RHIA) credentialed applicants are strongly preferred.
Associates Degree in Health Information Management (HIM) or health related field.

Responsibilities

Supervises the daily HI operations which includes but not limited to chart pick up, discharge desk, assembly, chart preparation, scanning, quality control document correction, archiving/retention of medical records, chart completion, deficiency tracking and physician suspension.
Assists patients with MyChart issues, providing verification codes, password assistance, and proxy access.
Responsible for ensuring adequate training and education is received by the HI team members
Prepares and conducts performance evaluations for team members with oversight by the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning.
Informs the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning on team member performance and assists with identifying training opportunities.
Provides feedback and recommendations for team member progressive disciplinary actions and recognition.
Monitors the daily workload ensuring work queues in Epic are maintained and completed within turnaround time.
Coordinates with other departments in resolving issues such as missing charts or portions of charts (loose documentation).
Supervises scheduling of team members, monitoring productivity and quality of the HI Analysts.
Recommends changes to the HI Operations Policies and Procedures as work flows and duties change.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.