Supervisor, Health Information Management

Breg•Chicago, IL

15h

About The Position

At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Supervisor, Health Information Management to join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you. You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan, execute, control and deliver; communicate effectively both written and verbal. The Supervisor, Health Information Management (HIM) is responsible for planning, organizing, and supervising all aspects of the scanning and document retrieval functions within the HIM Department. This role ensures productivity, quality and compliance standards are consistently met through effective onsite leadership and daily operational oversight. S/he leads onsite operations while partnering closely with management across multiple Breg locations through regular communication, reporting, and escalation of issues as appropriate. The Supervisor adjusts work assignments to ensure adequate coverage during peak periods, leaves, and vacancies, and prioritizes daily workloads to ensure timely completion of scanning and document retrieval activities. This role also supports continuous improvement initiatives and is responsible for employee training, coaching, and mentoring of HIM Specialists.

Requirements

Associate’s degree in healthcare administration, business administration, health information technology or related field of study required. Experience may be considered in lieu of degree.
Minimum of 3 years of experience with EMRs, practice management software, and medical documentation required.
Understanding of anatomy, physiology and medical terminology required.
Understanding of healthcare coding and documentation guidelines and regulations.
Ability to be versatile, adaptable and facilitate work in a complex, fast-paced, remote, and multi-site environment.
Computer proficient to include effective use of web browser/internet search, Microsoft (MS) Outlook, Word, Excel, Teams, and PowerPoint. Technical competence includes the ability to learn new software applications and systems.

Nice To Haves

Prior supervisory or team lead experience in customer service or healthcare reimbursement strongly preferred.
DMEPOS experience preferred.

Responsibilities

Provides direct supervision to the HIM team by managing scheduling, ensuring completion of required competencies, enforcing adherence to Breg policies, procedures, work instructions, and standard operating procedures (SOPs), while
Oversees departmental workflow to ensure productivity, compliance, and quality standards are met while maintaining adherence to established workflows and supporting documentation, including work instructions, policies and procedures, tip sheets, and job aids.
Responsible for training of new and existing HIM team members on workflows, privacy regulations, electronic medical record (EMR) utilization, documentation standards, Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) billing requirements, key performance indicators (KPIs), and quality expectations
Provides ongoing development, coaching, and support to the HIM team to strengthen capabilities and ensure consistent achievement of role and performance expectations.
Ensures compliance to all policies governing patient privacy and access to protected health information (PHI), ensuring that all workflows, documentation processes, and data‑handling practices comply with Health Insurance Portability and Accountability Act (HIPAA), organizational privacy programs, and industry best practices
Manages staffing coverage to ensure coverage during peak periods, planned and unplanned absences, leaves, and headcount vacancies, adjusting work assignments and prioritizing workloads to ensure proper coverage and timely completion of scanning and document retrieval
Serves as a working manager, stepping in to provide hands‑on operational support when needed, including performing scanning, indexing, document retrieval, quality checks, workflow coverage, and issue resolution.
Administers EMR access for the HIM team to ensure timely retrieval of accurate, complete patient records necessary for compliant DMEPOS billing.
Ensures compliance with all applicable regulatory, accreditation mandates and privacy requirements, including HIPAA, and participates in activities related to development, implementation, and maintenance of patient privacy and of all Breg policies, procedures, and programs.
Partners with Breg Sales, Service, and customers to resolve missing documentation and intake issues, communicating trends, risks, and operational concerns to management to support departmental and organizational goals.
Implements process and policy changes under the direction of the Manager, Health Information Management and other change leaders to support continuous improvement initiatives.
Oversees onsite facility needs including equipment and supplies and promptly communicates operational disruptions (e.g., power or weather‑related issues) to the appropriate leadership teams, including IT, Legal, and Facilities.
Leadership responsibilities include the selection, development, performance management and continuous recalibration of staff; ensures appropriate staffing levels and resource allocation; performs administrative tasks associated with timekeeping, pay, performance, policy administration and other matters related to employment.
Assesses staff and provides timely and consistent feedback regarding technical proficiency and effectiveness. Provides constructive feedback, guidance, and reinforcement to employees regarding job performance. Works with staff to identify work goals and create individual development plans. Evaluates training programs to ensure content meets staff needs.
Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.

Benefits

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
Growth & Development: Opportunities for professional advancement within a company that values your contributions.
Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

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