Supervisor, Grounds & Housekeeping

Houston Zoo•Houston, TX

3d•Onsite

About The Position

The Supervisor of Grounds & Housekeeping is responsible for the daily supervision of both housekeeping and groundskeeping teams to ensure the cleanliness, safety, and aesthetic appeal of buildings and surrounding outdoor areas. This position manages staff schedules, inspects work for quality, ensures compliance with safety standards, and coordinates maintenance activities across both indoor and outdoor environments. This position also promotes excellent environmental services, provides facilities upkeep, and ensures the highest degree of cleanliness. Leads a team of custodians and groundskeepers and sets the expectations and planning for the department. When necessary, works alongside team members as needed to ensure quality.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Minimum of four (4) years of progressively responsible work experience, including at least two (2) years in a leadership or management role.
Manages multiple projects at one time and prioritizes appropriately.
Ability to work independently with minimal supervision.
Excellent oral and written communication skills
Strong interpersonal and facilitation skills
Ability to partner with teams and with all levels of staff.
Maintain a valid Texas driver's license.

Responsibilities

Supervises, coordinates, and monitors work schedules/assignments of grounds and housekeeping crews.
Supervises crews engaged in the daily performance of ground maintenance and housekeeping maintenance.
Assists with preparing and submitting required reports.
Develops daily work schedules and assign tasks based on operational priorities.
Monitors staff performance and ensure work is completed to quality standards.
Conducts regular inspections of facilities and grounds to identify issues and ensure cleanliness and upkeep.
Ensures compliance with safety, sanitation, and environmental regulations
Inspects the quality of work performed by crews and contractors in their responsibilities and prepare reports concerning the work.
Tasked with training all department staff on the usage of various equipment specific to the department.
Based on OSHA regulations, the equipment safely operates associated with performing the following tasks/equipment: mowing, weed trimmers, scissor lift, backhoe, tractor, street sweeper, skid-steer loader, edgers, aerate lawns, and border areas.
Responsible for the recruitment, selection, development, evaluation, and performance management of direct reports.
Handles employee relations issues and communication with management.
Communicates with other departments on work plans.
Ensure world-class service is delivered to Zoo guests.
Establish work standards and procedures and evaluate results.
Investigates and responds to staff and guest complaints.
Order supplies, parts, chemicals, and other materials
Maintain various records and reports to monitor track work activities.
Responsible for completing all work orders in a timely fashion.
Responsible for making sure all employees are in proper Zoo uniform with name tags on
Work closely with the Special Events staff to ensure all events are a success.
Ensures staff have received proper Spartan chemical training.
Ensure appropriate use of equipment and PPE.
Contribute to saving animals in the wild through the reduction of waste, water, and energy use and inspiring guests and staff to take wildlife-protecting actions.
Contributes to other operational priorities as needed.