Supervisor, Golden Bee

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

1d•$28 - $36•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Food and Beverage team, this person will supervise shift team members in the Golden Bee and coordinate all dining room activities to provide courteous and rapid service to all guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience and/or training with one year in a supervisory role; or equivalent combination of education and experience.
Ability to directly supervise employees in Play. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Experience and comfort working with Microsoft Office (Word, Excel, and Outlook); Accounting software; Inventory software; Payroll systems; and Order processing systems
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Must be willing to work evenings, weekends and holidays as business dictates; late nights may be required

Nice To Haves

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Responsibilities

Oversee operations in the Golden Bee
Adjust complaints regarding food or service
Train and monitor dining room employees for proper service
Schedule staff
Check reservations for special parties and verify complete instructions for said parties
Present menu to the guests, offer recommendations and descriptions for the purpose of assisting and upselling the menu
Assist wait staff in retrieving items from the kitchen and bar, serving when necessary
Assist the bartender as needed
Ensure station and side-work are complete prior to staff leaving
Train and orient new employees
Oversee the door and assist hosts/hostesses
Serve and maintain a thorough knowledge of wine and cocktails
Ensure that all appropriate paperwork is complete and turned in
Greet patrons and direct them to their table
Utilize the computer to block and place detailed guest restaurant reservations in the ResPak computer system
Utilize the computer to place reservations in the “Guest Itinerary”
Assist Manager with assigned duties
Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines