Supervisor General Liability Litigated Claims

Publix • Lakeland, FL

3d • Onsite

About The Position

Publix is seeking an experienced liability claims professional to step into a leadership role. In this position, you will guide complex claims strategies and develop a team dedicated to achieving fair, timely, and effective outcomes. The General Liability Claims team is crucial in supporting Publix's customers, associates, and business operations by managing liability-related claims with professionalism, consistency, and integrity. The team collaborates closely with legal partners, business leaders, and external stakeholders to evaluate risk, resolve disputes, and ensure claims are handled in accordance with regulatory requirements and industry best practices. As a General Liability Litigation Claims Supervisor, you will lead a team responsible for managing complex litigated and high-exposure liability claims. This role offers the chance to balance technical expertise with people leadership, influence claim outcomes, mentor claims professionals, and contribute to strategies that mitigate risk while upholding Publix's commitment to doing the right thing.

Requirements

• Bachelor's degree or equivalent combination of education and professional claims experience; or a high school diploma with 7 years claims experience.
• Five or more years of liability claims handling experience, including at least three years handling litigated claims.
• Ability to obtain a Florida All Lines Adjuster License, as well as reciprocal licenses in states where Publix operates.
• Valid driver's license and ability to travel as needed.
• Strong knowledge of general liability and automobile liability claims handling practices.
• Experience managing claims throughout the litigation process, including settlement negotiations and dispute resolution.
• Knowledge of negligence law, damages evaluation, risk transfer principles, and civil litigation procedures.
• Proven ability to analyze complex situations, make sound decisions, and manage competing priorities.
• Strong communication, leadership, coaching, and relationship-building skills.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Seven or more years of liability claims handling experience, including extensive litigation exposure.
• Prior experience leading or supervising claims professionals.
• Professional designations such as CCLA, SCLA, CPCU, ARM, or similar industry certifications.
• Active Florida All Lines Adjuster License.
• Experience overseeing high-exposure or complex liability claims.
• Advanced proficiency with claims technology platforms, reporting tools, and Microsoft Office applications.
• Fluent in a second language, such as Spanish.

Responsibilities

• Lead and develop a team of claims professionals responsible for litigated and complex general liability claims.
• Provide oversight and guidance on claim investigations, evaluations, negotiations, settlements, and litigation strategy.
• Monitor claim activity to ensure quality, consistency, regulatory compliance, and adherence to industry best practices.
• Support the resolution of high-severity and complex claims with significant financial or operational impact.
• Collaborate with attorneys, mediators, and business partners to achieve effective claim outcomes.
• Analyze claim trends and operational performance to identify opportunities for continuous improvement.
• Coach and mentor team members through training, development, and performance management initiatives.
• Participate in strategic projects and quality improvement efforts that enhance claims operations and customer service.

Benefits

• Employee ownership through our ESOP.
• Free lunch at our corporate facilities.
• Opportunity to lead complex, high-impact work with visible business value.
• Career growth and professional development with a company known for investing in its people.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager