Supervisor

Spinnaker Resorts•Williamsburg, VA

15h•$0 - $18•Onsite

About The Position

The Supervisor, Gate Attendant represents SDC Properties, Inc., serving as the evening and weekend contact to owners and guests providing general information and check-in assistance, first class customer service and guest relations. The Supervisor, Gate Attendant is responsible for the supervision and scheduling of Gate Attendants.

Requirements

High School Diploma or GED required.
Lead or supervisory experience required.
Five (5) years Customer Service/Hospitality work experience preferred.
Basic knowledge of timeshare and/or hospitality operations.
Knowledge of the Greater Williamsburg area and ability to communicate information to guests.
Knowledge of Microsoft® Office products and proficient in the usage of.
Knowledge of computers and skilled in the usage of.
Basic knowledge of safety and security principles and practices.
Strong ability to multi-task using excellent organizational and planning skills to ensure adequate monitoring and scheduling of staff.
Strong ability to problem-solve with a positive and solution-oriented attitude.
Ability to provide superior customer service.
Ability to accept new and changing responsibilities.
Ability to work alone, responsibly and without supervision.
Ability to communicate effectively in a professional manner using tact, patience and courtesy, both verbally and in writing.
Ability to establish and effective working relationships with peers, employees, and management.
Ability to effectively convey information to managers/supervisors.
Ability to listen, comprehend, interpret, and apply directives.

Nice To Haves

Knowledge of Spinnaker Resorts and/or the timeshare industry

Responsibilities

Work with the AGM to establish and maintain efficient and secure property during scheduled hours of operation.
Responsible for scheduling gate attendants and ensuring adequate coverage for all shifts.
Ensure all entries to the Resort are authorized. Verify credentials, passes, reservations, and guide vehicles to the appropriate areas as needed.
Ensure all gate attendants are not using hand signals from the Guard House for vehicle entry. Attendants must exit the Guard House to greet each vehicle driver professionally and courteously. Additionally, assist visitors by providing directions, answering questions, and offering support as needed.
Maintain presence at gatehouse when not assisting guests or conducting security rounds.
Perform rounds on property; securing locations as needed. Report same on Security Report.
Secure all property common areas as directed in guest relations procedure book.
Responsible for informing AGM of all incidents on property that require immediate attention.
Completes Incident Reports in a timely manner; inform AGM of any incidents that occur during work shift.
Investigate and report all guest relations issues and take appropriate action to resolve problems.
Investigate and report all maintenance issues as needed.
Assist guests experiencing problems with keys as needed, and reports issue to Maintenance for corrective measures.
Assist guests and owners with requests and answer questions while providing friendly and accurate information about the greater Williamsburg area.
Distribute check in and check out materials for front desk operation as necessary.
Maintain communication with other departments; informs departments of events/issues that may affect their operations as well as keeping informed of other departments’ activities that may impact security.
Exhibit a friendly and professional appearance and demeanor to all guests.
Maintain complete knowledge of guest relations procedure book.
Ensure AED policy and procedure manual is followed.
Follow all established policies and procedures, e.g., uniform standards.
Maintain security and cleanliness of common areas of gatehouse and surrounding areas.

Benefits

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules