Supervisor, Fulfillment Operations - Day Shift, Pick/Pack

Babylist•Commercial Point, OH

17h•$65,700 - $81,800•Onsite

About The Position

This is the day-shift supervisor for pick and pack at our Commercial Point, Ohio fulfillment center — the person accountable for getting orders picked accurately and packed out the door on time, every shift. You’ll lead a floor team of associates through daily picking, packing, and order fulfillment, own your shift’s throughput and accuracy numbers, and keep the operation safe and moving. This is a hands-on floor role on a 4/10 schedule, Monday through Thursday, 7:00am to 5:30pm. You’ll report to the FC Day Shift Operations Manager.

Requirements

Experienced supervising a frontline pick and pack team — you’ve led hourly associates on a fulfillment floor and know how to run a shift to daily throughput and accuracy targets, not just work one.
Fluent in a warehouse management system (WMS) — you use it daily to assign work, track productivity, and troubleshoot order flow.
Able to manage metrics — pick/pack accuracy, units-per-hour, and on-time shipping are how you run your shift, and you know how to move them.
Safety-first on the floor — you set the standard and hold the team to it, especially around material handling equipment.
Steady under pressure — peak volume, call-outs, and shifting priorities are the job, not the exception.
A real coach — you give clear, direct feedback, develop your team, and handle employee relations issues fairly, documenting and partnering with HR when something needs to go further.
Experience context: 5+ years leading people, 3+ years in warehouse, fulfillment, or distribution operations.
You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.

Responsibilities

Run the day-shift pick and pack operation — assign labor, balance the floor, and keep orders flowing to hit daily targets.
Lead a team of pick and pack associates — daily direction, coaching, training, and performance management.
Own your shift’s core metrics: pick/pack accuracy, throughput, and on-time order fulfillment.
Keep safety front and center — enforce standards, run safety routines, and address hazards fast.
Spot bottlenecks and fix them — reallocate people, flag process gaps, and escalate what you can’t solve on the floor.
Build and hold SOPs and training so quality and pace stay consistent across the team.
Scale the team through higher volume times — onboard and direct new team members without losing accuracy or safety.