Supervisor - Front Office SUD

ADAPT, INC.•Roseburg, OR

4h•$47,000 - $63,000•Onsite

About The Position

Adapt Integrated Health Care is looking for a Healthcare Services Coordinator Supervisor to join their team in Roseburg, OR! This position works Monday-Friday. The Healthcare Services Coordinator Supervisor supervises and coordinates the work of Healthcare Services Coordinators (formerly known as Intake Coordinators) and carries out supervisory duties, such as training, assigning work, appraising performance, coaching, and developing employees and staff scheduling. This position will also perform the duties of the employees supervised.

Requirements

High School Diploma or GED.
Associate’s degree preferably in business or healthcare.
Experience of 5 years in healthcare required.
An associate’s degree may substitute 2 years of experience.
Bachelor’s Degree may substitute 4 years of experience.
21+ and possess a Valid Driver’s License and proof of automobile liability insurance coverage.

Nice To Haves

One year’s supervisory experience managing employees and administering policies preferred.
Experience working with SUD preferred.

Responsibilities

Plans and manages the daily functions of the front office.
A point person for the Adult Outpatient Substance Use Department for office administration duties.
Manages provider schedules to ensure the correct appointment type is assigned, the schedule is full, and daily targets are met. Verifies and adjusts schedule when providers are not available and finds coverage for assessments and groups as needed.
Monitors daily work queues for Healthcare Services Coordinator staff to ensure productivity, identify issues, and allocate workload.
Coaches, mentors, and trains Healthcare Services Coordinator staff. Assesses competencies of staff provides continuous performance management and conducts employee performance evaluations.
Addresses performance and/or behavior issues, clarifying expectations and providing feedback to the Clinic Director.
Greeting and checking in clients and collecting payments.
Complete intake with each client ensuring all documents is correctly completed and signed.
Comfortable using the latest technology and troubleshooting.
Scheduling and checking clients out.
Communicate with the team daily regarding appointment or group scheduling concerns, UA results, referrals, client concerns, etc.
Health insurance knowledge.
Answering incoming phone calls and relaying messages to appropriate staff.
Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.