Supervisor, Frederick Transitional Program

SHIPSHEY•Kitchener, ON

5d•Onsite

About The Position

Reporting to the Manager of the 84 Frederick Street Transitional Housing Program, the Program Supervisor is responsible for providing leadership and oversight to staff at the Program shelter. The individual’s main responsibilities include hiring, motivating, and supporting staff/client’s wellbeing, establishing, reviewing, and maintaining the program’s service delivery outcomes, and encouraging positive change/innovation in their teams. They are responsible for a team of professionals. The individual will ensure that strategic goals established by the Program Manager are translated into practical action and that relationships are maximized between clients, employees, and community partners.

Requirements

Post-secondary education in Social Work, Social Services, Health Services, or equivalent
1+ years Supervising and/or Managing employees
3+ years Supporting Individuals at risk of or experiencing homelessness
Demonstrated experience in project management, communication, leadership, crisis management
Strong knowledge of Housing First Principles
Experience working with men experiencing or at risk of homelessness
Ability to apply principles of housing first principles approach in day to day work and interactions with clients
Expertise in collaboration with healthcare, housing and government and non-government support services in the region of Kitchener/Waterloo
Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
Excellent verbal/written communication and interpersonal skills
Strong analytical and organizational skills
Demonstrated ability to work without direct supervision in a team environment
Working knowledge of SDAT and HIFIS
Proficient in MS Suite (Word, Excel, Power Point and Outlook)
A vehicle, valid driver’s license, and adequate insurance coverage

Nice To Haves

Working knowledge of HTI is an asset
Valid Certification in First Aid & CPR is an asset
Training in ASIST and CPI is an asset

Responsibilities

Assist in ensuring the safety and wellness of the staff and residents.
Task delegation, supporting disciplinary action, and/or direction to staff
Provide input and evaluation of front-line staff performance evaluations through regular one to one supervision meetings with staff.
Support the recruitment process for potential team members and provide input on the selection process
Ensure operational needs are met through oversight of schedule
Ensure staff adhere to policies and procedures
Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals
Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates overnight
Provide direction to develop individual person-centered service plans addressing the immediate short-term needs with a focus on individualized housing plans
Liaise with community support and partners
Work independently and collaboratively within a team to provide housing stability support
Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values and promote that same commitment within the team
Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
Perform additional duties as required/delegated by Management