HCVR Supervisor, Food Service-Food Court (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort • Murphy, NC

6d • Onsite

About The Position

The Food Service Supervisor oversees the daily operations of restaurant outlets, ensuring exceptional guest service, product quality, and operational efficiency while maintaining full compliance with company, departmental, and regulatory standards. This role supports both front‑ and back‑of‑house functions by monitoring service delivery, addressing guest concerns, coaching Team Members, managing cash‑handling procedures, and maintaining proper inventory and sanitation practices. The Supervisor prepares schedules, conducts pre‑shift meetings, completes shift reports, and ensures timely communication between staff and management. With a strong focus on service recovery, team development, and guest engagement, the Food Service Supervisor fosters a positive, high‑energy environment and upholds the mission, vision, and values of Caesars Entertainment across all assigned areas, including restaurant and pool operations.

Requirements

• Must be 21 years of age or older.
• A high school diploma or GED is required.
• One year of experience in the Food & Beverage industry is required.
• RASP certification required
• ServSafe certification required
• Strong guest service, communication, decision‑making, and teamwork skills
• Able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
• Professional appearance with high personal hygiene standards
• Proficient with Microsoft applications, including Excel
• Extremely detail‑oriented with a strong work ethic and desire for continued growth.
• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 50 pounds, maneuver and tap a keg weighing 165 pounds, and respond to visual and auditory cues.
• Effective in fast‑paced, high‑pressure environments
• Able to communicate clearly in English and follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

Nice To Haves

• An associate's degree from an accredited educational institution or related field is preferred.
• Trade certifications or training are preferred.
• One year of supervisory experience in a hospitality environment is preferred.
• Can be completed within 30 days of the date of hire
• Can be completed within 90 days of the date of hire

Responsibilities

• Supervise daily activities within the assigned area to ensure accuracy, consistency, and adherence to established standards.
• Coordinate staffing, task assignments, and workflow to meet operational needs and maintain service levels.
• Ensure compliance with policies, procedures, and regulatory requirements, addressing issues promptly and escalating when necessary.
• Monitor resource use, supplies, and labor to support cost‑effective operations.
• Track key performance indicators and report trends, issues, or improvement opportunities to management.
• Assist in implementing process improvements that enhance productivity and operational outcomes.
• Maintain a welcoming, professional environment that reflects the organization’s brand and service expectations.
• Resolve guest or internal partner concerns promptly and effectively, escalating when appropriate.
• Use feedback and service observations to help improve the overall experience and uphold quality standards.
• Provide daily guidance, coaching, and support to Team Members to ensure strong performance and engagement.
• Foster a positive, collaborative work environment that encourages communication, teamwork, and accountability.
• Assist with onboarding, training, and skill development to support Team Member growth and departmental readiness.
• Participates in employment decisions, including hiring, promotion, discipline, and termination, with recommendations that are given particular weight by management.

Benefits

• We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED