Supervisor, Food Service, Selu (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

1d•Onsite

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Supervisor, Food Service DEPARTMENT: Room Service Cherokee Tower, Selu Garden Cafe, The Smokehouse Coop, Gordon Ramsay, Starbucks Cherokee Tower, Guy Fieri, Players Reserve, Italian GRADE/FLSA STATUS: S16- Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Assistant Restaurant Manager, F&B SUPERVISES: Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food & Beverage Cashier, Food & Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food & Beverage Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana Host (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet) JOB SUMMARY: Manage the day-to-day operations of restaurants and room service.

Requirements

A high school diploma or GED is required
Two years of supervisory experience in a hospitality environment are required
Three years of experience in food service are required
RASP certification required
ServSafe certification required
Must demonstrate the following essential knowledge and skills:
Knowledge of food preparation and presentation
Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Excellent interpersonal skills
Documented excellent leadership/motivational skills
Knowledge of sanitation standards and procedures
Able to attend to multiple priorities simultaneously
Problem-solving abilities
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to be on feet for an 8-hour shift
Must be able to lift 50 pounds
Must be able to stoop, bend, reach, kneel, twist, and grasp items
Must be able to maneuver and tap a keg weighing 165 pounds
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to operate in mentally and physically stressful situations
Must be able to walk, stand, or crouch on narrow and/or slippery surfaces
Manual dexterity and coordination to operate office equipment, including 10-key adding machines, computers, fax machines, and photocopiers
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work outside with temperatures that may reach and/or exceed 95 degrees
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

An associate's degree from an accredited educational institution or related field is preferred
Trade certifications or training are preferred
Can be completed within 30 days of the date of hire
Can be completed within 90 days of the date of hire

Responsibilities

Ensure food and beverage products meet standards and make appropriate changes when necessary
Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
Address service breakdowns and follow up to ensure guest satisfaction
Resolve all guest complaints and relay to the manager
Ensure that adequate supply levels are maintained
Assist with department reporting and data analysis as required
Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet
Responsible for the development and maintenance of department procedures and guidelines
Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
Prepare schedules and station breakdowns
Conduct pre-shift meetings to communicate important information
Conduct end-of-shift banking functions
Assist cashiers with voids and overrides
Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
Build relationships with guests
Prepare prep lists
Serve as a communication liaison to subordinates and the Restaurant Manager
Responsible for the timely delivery of comp requests from VIP services and other casino departments
Responsible for the complete set-up and operation of each scheduled shift
Complete end-of-shift logs in a timely and accurate manner
Enforce appearance standards
Delight our guests with outstanding service
Address Team Member performance issues and provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
Ensure service recovery activities
Responsible for, or actively participates in, the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
Ensure timely and accurate performance appraisals and accurate work history entries
Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures
Conduct a physical inventory of barware and requisition replacement items as needed
Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Monitor asset control of liquor bottles, draft, and bottled beer and wine
Other duties as assigned
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Supervision of all pool activities to include staffing, scheduling, ordering, & events
Meet & greet pool guests to offer a high level of professional service
Plan and execute pool & beverage events
Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Exhibit proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages