Supervisor II

kate spade new york•Glendale, AZ

12d•$50,000 - $70,000•Onsite

About The Position

The Lead Supervisor role is an integral part of the Coffee Shop’s overall success, modeling behaviors needed to directly impact aspects of the company’s business sales and operational processes. This individual must show exemplary performance behaviors, not only with work performed, yet by representing Coach at its highest standard. They serve as a true utilitarian player possessing the ability to adapt to all roles within the Coffee Shop’s environment. The successful individual will leverage their proficiency in: • Understands organizational objectives and makes decisions in partnership with District Manager that align with company priorities and values • Recruit, train and mentor baristas to maintain company standards and promote a positive environment • Oversee and direct baristas in the preparation and serving of food and beverages • Orders product and conducts inventory as needed to ensure the coffee shop is operating properly • Managing customer complaints and ensuring customer satisfaction • Maintain a welcoming store environment • Balancing cash registers and make deposits • Acts as a brand ambassador in the local market/mall to drive business • Sensitive to customer and team’s needs and tailors’ approach by reading cues • Regularly provides feedback to others, coaching performance to a higher customer service standard • Maintains interior upkeep of the Coffee Shop • Adheres to all Company policies and procedures including POS and operations procedures • Ensures all daily tasks are completed without negatively impactive service of Coach standards • Adaptable and flexible, maintaining a clam and professional demeanor

Requirements

1-2 years of experience in retail or food service management or retail
At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers
At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
Available to work flexible hours that may include early mornings, evenings, weekends and holidays
Ability to direct the work of others
Ability to learn quickly
Proven ability to develop talent
Effective client service skills
Proven organizational skills
Proven ability to work with food & beverage operating systems
Strong interpersonal skills
Work as part of a team and build relationships
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Responsibilities

Understand organizational objectives and make decisions in partnership with District Manager that align with company priorities and values
Recruit, train and mentor baristas to maintain company standards and promote a positive environment
Oversee and direct baristas in the preparation and serving of food and beverages
Order product and conduct inventory as needed to ensure the coffee shop is operating properly
Manage customer complaints and ensure customer satisfaction
Maintain a welcoming store environment
Balance cash registers and make deposits
Act as a brand ambassador in the local market/mall to drive business
Be sensitive to customer and team’s needs and tailor approach by reading cues
Regularly provide feedback to others, coaching performance to a higher customer service standard
Maintain interior upkeep of the Coffee Shop
Adhere to all Company policies and procedures including POS and operations procedures
Ensure all daily tasks are completed without negatively impacting service of Coach standards
Be adaptable and flexible, maintaining a calm and professional demeanor