Supervisor, Food and Nutrition (Catering)

NYU Langone Health•New York, NY

1d•$66,300 - $68,000•Onsite

About The Position

We have an exciting opportunity to join our team as a Supervisor, Food and Nutrition (Catering). In this role, the successful candidate is responsible for the management and execution of superior quality patient food and nutrition meal services. Oversees all aspects of patient meal delivery systems. Maintains inpatient par stock supplies to units. Manages and develops staff including supervisors, diet aides, tray assemblers and utility attendants. Acts as ambassador for food and nutrition services to patients, staff and the multidisciplinary team, and performs service recoveries for satisfactory outcomes.

Requirements

Bachelors Degree in Food Service Management, Dietetics, or a related field
2 years of Supervisory experience in hospitality/ food service industry, or an equivalent combination of education and experience.
Must be able to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD. (Training will be provided in orientation period)
Must be knowledgeable of diet modifications to meet for compliance to specific diet order.
Certified in ServSafe program (within 6 months of hire).
Must be able to read, write and speak English.
Must be able to follow verbal and written instructions.
Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

None

Responsibilities

Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all guests including co-workers and multi disciplinary team members.
Develops and maintains effective communication channels with employees on all levels, with differing educational and cultural backgrounds.
Performs other duties as assigned.
Maintains personal development through continued education and attendance at one or more local seminar/conference per year, and networks through professional association(s). Attends all other trainings/classes as needed.
Performs other related duties assigned as per departmental needs. Serves on hospital teams and committees as needed. Acts as preceptor to dietetic interns, health career students etc.
Participates in the development of goals for the department. Ensures implementation of goals with strong focus on patient satisfaction targets being met to agreed parameters and budgetary compliance.
Ensures that all sanitation and infection control requirements are met. Assists in handling safety and maintenance problems of equipment.
Plans and oversees orientation, training of employees, and developing measures to ensure staff competencies. Presents at least one yearly departmental in-service to all employees within department.
Participates in staff selection process and coaches current staff for continued development. Is responsible for recommending and carrying out employee matters such as promotions or disciplinary actions. Prepares employees work schedules and evaluations.
Interacts with Executive Chef on all issues pertaining to food quality and nutritional adequacy. Collaborates with Clinical Nutrition Manager in assessment of patient menus. Participates in evaluation of new recipes and food products for quality, cost and patients acceptance.
Ensures superior operation of all meal delivery systems inclusive of rounding on patient units and interacting with patients for continuous performance improvement. Regularly audits system to ensure quality and safety parameters are met. Ensures food temperatures and temperature recordings are maintained. Prepares and maintains statistical records for the patient services areas, such as test trays and tray accuracy results
Is responsible for the implementation and compliance of all hospital/departmental policies to meet The Joint Commission, Department of Health, and other regulatory agencies requirements. Is responsible for maintaining current policies and procedures pertinent to areas of responsibility.
Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality. Partners with team members to meet the needs of the patient. Acts as the liaison and facilitates problem-solving with all patient care units and necessary departmental subunits.