Supervisor, Flexo Press

Millennium Print Group • Greensboro, NC

7d • Onsite

About The Position

At Millennium Print Group (MPG), a subsidiary of The Pokémon Company International, we are a leading manufacturer of trading card games and collectibles. Located in North Carolina's Research Triangle Park and Piedmont Triad regions, we have experienced significant growth since our founding in 2014, nearly tripling in size since 2019. We specialize in trading and collectible cards, offering a unique range of services and are committed to exceptional quality, customer focus, and market agility. We are seeking a Supervisor, Flexo Press to provide overall supervision and direct daily work activities for assigned staff. This role involves leadership, mentorship, and oversight in the efficient planning, production, and supervision of department staff. The position focuses on effective communication and support to staff and stakeholders, leading by example, and supporting management's direction to ensure collaboration, customer service, safety, security, and meeting customer requirements. In partnership with the department manager, this role supports and manages quality, costs, and on-time delivery standards while minimizing waste and rework.

Requirements

• Requires a High School diploma or equivalent.
• Typically requires a minimum of 4 years of equivalent experience which includes previous supervision of staff.
• Effective working knowledge of addressing productivity and efficiency issues and following through to ensure closure.
• Effective working knowledge of production, equipment, tools, processes, procedures, and systems related to the assigned responsibilities is essential to this role.
• Effective working knowledge of production techniques necessary to accurately and economically produce products which meet customer requirements.
• Effective proficiency in using the intranet, email, Microsoft Office (Word, Excel and PowerPoint), and management information systems (MIS).
• Possess effective leadership skills in the areas of human capital management, decision making, planning, analytical, problem solving, and process improvement methodologies.
• Effective interpersonal and influential skills to include de-escalation of personnel issues.
• Possess effective customer service, interpersonal, detail oriented, results-driven, and administrative skills.
• Ability to effectively lead others and foster a productive work environment.
• Possess effective verbal and written communication skills and the ability to interact professionally with a diverse group of internal customers, managers, stakeholders, and subject matter experts.
• Possess effective mechanical aptitude and troubleshooting skills.
• Must be able to interpret and evaluate business problems and requirements and translate into analytical exercises and actionable insights.
• Proactive work style used to communicate project status, issues, and completion plans.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to perform mathematical calculations – e.g., addition, subtraction, multiplication, division, and various other calculations.
• Must be able to read, write, and speak in English.

Nice To Haves

• Previous experience working in an ISO certified environment within the Printing Industry is preferred.
• Ability to read, write, and speak in Spanish is a plus.

Responsibilities

• Partners with management in developing, executing, and achieving department initiatives and metrics to ensure optimal performance and efficiency gains.
• Organizes, monitors, and prioritizes tasks to meet goals and objectives of the department.
• Ensures that the assigned personnel are properly onboarded during the new hire process, mentored, motivated, and trained on an ongoing basis.
• Provides one-on-one coaching for development purposes when required.
• Responsible for achieving department operating standards and engaging in productivity efficiencies in the form of quality, cost, and on-time delivery standards that support operational excellence.
• Executes work activities which result in achieving customer requirements, resulting in total customer satisfaction.
• Keeps the department manager abreast of daily activities regarding the status of the work and production schedules.
• If there are any issues, takes the appropriate action in recommending alternate ways to resolve issues and overcome obstacles to the Department Manager.
• Partners with the respective staff members in diagnosing and resolving operational and equipment issues through gathering and reviewing data and/or facts, conducting thorough analysis and using effective problem-solving techniques.
• Escalates unresolved issues to the Department Manager and/or maintenance department for further handling to minimize production flow disruptions.
• Monitors progress to ensure successful closures.
• Supports assigned personnel in troubleshooting common issues on the production line.
• In partnering the Department Manager, assists in leading the required changes to improve operational and/or business efficiencies.
• Fosters a work environment of continuous improvement.
• Works collaboratively with cross-functional teams and various other functional teams and personnel to mitigate or resolve issues impacting safety, quality, and production.
• Responsible for providing and supporting human capital initiatives which include interviewing and selecting new talent, onboarding, mentoring, coaching, upgrading talent, recognizing and rewarding top performers, establishing career progression opportunities within the department, promoting employee retention, addressing/correcting performance/behavioral issues, weeding out poor performers, setting clear goals and expectations and holding staff accountable.
• Responsible for completing the performance review process which includes providing input and feedback on the assessment of employee performance, creating development plans, and completing the sit-down review session with the employee.
• Participates in meetings informing the assigned staff regarding the status of projects and other pertinent information and deliverables within the scope of this department.
• Performs a variety of administrative duties which include setting up/adjusting work schedules, tracking attendance and absences, reviewing, and approving time sheets and time off requests, inputting and extracting data or information from an electronic system which include production reports, administering disciplinary actions, recommending wage increases, promotions, demotions, suspensions, terminations, and various other administrative tasks associated with the department’s responsibilities.
• Enforces and ensures that all assigned areas follow the established safe working and housekeeping procedures; promptly corrects hazardous situations.
• Fosters and enforces a safe working environment via strict compliance with all safety training, procedures, and OSHA regulations.
• Partners with the Department Manager and security team to ensure all security protocols and practices are in compliance within the assigned areas of responsibility.
• Partners with the Department Manager and the Quality Management Systems (QMS) team in developing and maintaining department SOPs and work instructions.
• Enforces and ensures that all company policies are complied with as well as all QMS standard operating procedures, work instructions, corrective action, solution verification, and ISO requirements are followed in coordination with the QMS department.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• May be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits

• A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED