Supervisor, Fleet Operations
About The Position
The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service.
Requirements
- High School Diploma or equivalent (GED).
- Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.
- Ability to pass and maintain DOT physical certification.
- Leadership experience with a proven ability to achieve results through others.
- Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
- Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
- Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations.
- Ability to prepare cost, expense, and budget reports.
- Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
- Ability to work effectively under pressure and respond quickly to changing conditions.
- Knowledge of towing procedures, budget preparation, and roadside assistance operations.
Nice To Haves
- College level coursework in Business Administration or a related field
- Previous Service Technician experience
- Solid mechanical background and understanding of automotive repair
- Familiarity with area streets and landmarks
Responsibilities
- Tows vehicles, when needed
- Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
- Resolve escalated service problems
- Maintain productivity standards for the team
- Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
- Maintain facility in a safe, clean and orderly fashion
- Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information
Benefits
- PTO, paid sick leave
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- Paid Time Off (PTO)
- Paid Holidays
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
