Supervisor, Field Service Engineering

Light & Wonder • Fife, WA

21h • Onsite

About The Position

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary
Job Summary:
Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director

Requirements

• High School diploma; A/A, technical school or equivalent work experience
• A minimum of two years of experience in Field Service.
• Ability to manage field operations.
• Must be innovative, forward thinking and flexible.
• Proven ability to manage personnel in a service operations environment.
• Strong interpersonal skills, analytical skills and customer service orientation.
• Excellent communication skills.
• Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.
• Keen understanding of Gaming Devices & Associated Equipment.
• Ability and willingness to travel on short notice.

Nice To Haves

• Oracle ERP skills a plus; any ERP experience a plus.

Responsibilities

• Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.
• Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.
• Could Perform Site Visits and Ride-Alongs with service personnel
• Assist with develop and evaluate training for personnel.
• Develop and implement operational processes.
• Identify Field Service challenges and help develop solutions in coordination with direct managers.
• Develops and recommends plans for efficient use of company resources.
• Coach, mentor and lead by example all personnel reporting to the position.
• Responsible for proper monitoring and inventory of company assets within area of responsibility.
• Evaluates labor requirements recommends adjustments as needed within budget requirements.
• Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.

Benefits

• As a condition of employment, Light & Wonder may require employees to obtain gaming or other licenses, undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.
• Employees may be asked to consent to Light & Wonder conducting a due diligence/background investigation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED