Supervisor, External Communications

Peraton•Windsor Mill, MD

About The Position

The Defense Mission and Health Solutions team, Benefits, Claims & Integrity Solutions Operating Unit seeks a Consumer Communications Director to support our Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS) customer delivery and be part of the leadership for CMS Consumer Information and Insurance Oversight (CCIIO) initiatives. The Consumer Communications Director will lead strategic communication efforts that enhance how the company informs, engages, and supports consumers and end‑users across its mission‑critical programs. This role is responsible for designing and executing communication strategies that translate complex technical and program information into clear, accessible messaging for the public, customers, and stakeholders.

Requirements

6+ years of communications experience; 5+ years in a leadership role.
Experience supporting large‑scale, consumer‑facing programs—ideally in government services, technology, or regulated industries.
Exceptional writing, editing, and message development skills.
Ability to translate technical program content into clear, accessible communications.
Proven ability to lead communication strategy across complex, matrixed environments.
Demonstrated understanding of compliance requirements for public‑facing communications (e.g., privacy, accessibility, regulatory standards).
US Citizen and the ability to obtain a Public Trust clearance.

Nice To Haves

Active public trust clearance
Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or related field or a Master’s Degree.
Experience with omnichannel communication platforms and customer engagement tools.
Familiarity with human‑centered design, customer experience frameworks, and service delivery operations.
Strong stakeholder management and cross‑functional leadership skills.

Responsibilities

Develop and own the enterprise consumer communications strategy, aligning all messaging to Peraton’s mission, brand, and regulatory requirements.
Lead integrated communication plans supporting major programs, service rollouts, customer‑facing initiatives, and public‑facing announcements.
Oversee creation of consumer‑centric content including FAQs, web content, service updates, notifications, campaigns, and incident communications.
Partner closely with program teams, product owners, operations, legal, and public affairs to ensure accuracy, consistency, and appropriate tone.
Establish communication frameworks for crisis response, outages, cyber events, and other high‑visibility incidents affecting consumers.
Manage communication channels—email, SMS, web portals, knowledge centers, and social (as applicable)—ensuring timely, compliant, and effective delivery.
Analyze communication performance data and consumer feedback to improve clarity, reach, and customer experience.
Ensure all communication aligns with federal, state, and contract‑specific requirements when supporting government clients.
Supervise a team of writers, communication specialists, and/or vendors as needed.
Represent Consumer Communications in cross‑functional leadership forums and program reviews.