Supervisor - Evs

Hard Rock Sacramento at Fire Mountain • Wheatland, CA

6d • Onsite

About The Position

The incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service. This role creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. The Supervisor will prepare work schedules and conduct employee evaluations, assist in hiring and establishing training programs for public space personnel, and recommend adjustments to public space policies to more effectively service the guest. This position resolves non-routine departmental problem situations and performs special projects as assigned, and conducts detailed property inspections to ensure adherence to departmental policies and to identify problems. The role requires proven leadership ability necessary to provide guidance to subordinate personnel, general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts, and a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction. The Supervisor will attend and participate in meetings, completing follow-up as assigned, and perform work regularly and predictably. This role is also responsible for cleaning and sanitizing work and public spaces. Other duties as assigned.

Requirements

• Associate’s Degree or additional equivalent experience.
• One to three years of supervising housekeeping staff or related experience required.
• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Knowledge of regulatory requirements.
• Knowledge of supervisory/management duties.
• Knowledge of leadership skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Ability to use a typewriter, 10-key, computer, etc.
• Ability to review reports and observe activities subordinates.
• Present ideas and information in a clear manner.
• Perform well under pressure.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Prepares work schedules and conducts employee evaluations.
• Assists in hiring and establishing training programs for public space personnel.
• Recommends adjustments to public space policies to more effectively service the guest.
• Resolves non-routine departmental problem situations and performs specials projects as assigned.
• Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
• Responsible for cleaning and sanitizing work and public spaces.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree