Supervisor, ER/Admitting

MemorialCare•Laguna Hills, CA

1d•Onsite

About The Position

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork. This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrates behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities. The Admitting ER Supervisor reports directly to the Admitting Manager. The supervisor is responsible for the admitting employees working in the emergency room. The ER admitting department is 24/7. The supervisor ensures that the department operates efficiently and effectively by providing educational and training information to the team. Assists in completing staff evaluations. Assists with the cash drawer and deposits as needed. Stays within the department budget and works on minimizing overtime. The supervisor participates as a member of the management team and helps to resolve issues as they arise. Promotes a positive team environment and maintains effective working relationships with all team members. Fills in when needed to ensure there is coverage and that all tasks are completed. Responsible for working and updating accounts on the work-queues. Employee exhibits independent judgment and has a thorough understanding of department and hospital procedures.

Requirements

Minimum of 3 or more years of supervisory experience in ER admitting, business office, physician office or healthcare equivalent.
Knowledgeable and familiar with all aspects of the admitting department.
Strong customer service skills.
Ability to communicate effectively in both written and verbal form.
General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima.
General computer skills required including electronic medical record and Microsoft Office.
Knowledge of medical terminology.

Nice To Haves

Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
Some college preferred.
Medical terminology course or certificate preferred.
Positive work ethic.

Responsibilities

Ability to supervise and lead the activities of the team to ensure work objectives are met.
Ability to assist in improving and sustaining the department engagement survey score.
Ability to define problems, collect data, establish facts, research problems and solve issues.
Monitors and manages work queues daily.
Ability to interpret insurance benefits, authorization requirements, and admission requirements.
Ability to role model outstanding customer service skills using "Simply Better" and AIDET principles.
Ability to communicate effectively in written and verbal form.
Ability to interact in a positive and constructive manner and promotes conflict resolution.
Serves as a knowledgeable and available resource to the team.
Assists in reducing employee turnover and helps to build employee job satisfaction.
Ability to be at work and be on time.
Ability to follow company policies, procedures, and directives.
Ability to prioritize and multitask.
Assists with the cash drawer and deposits as needed.
Stays within the department budget and works on minimizing overtime.
Participates as a member of the management team and helps to resolve issues as they arise.
Promotes a positive team environment and maintains effective working relationships with all team members.
Fills in when needed to ensure there is coverage and that all tasks are completed.
Responsible for working and updating accounts on the work-queues.
Ensures that the department operates efficiently and effectively by providing educational and training information to the team.
Assists in completing staff evaluations.