Supervisor, Equipment Services

Coca-Cola Bottlers’ Sales & Services Company, LLC•Temple Terrace, FL

2d•Hybrid

About The Position

The Supervisor of the Equipment Services Team is responsible for leading, coordinating, and overseeing the daily operations of the department. This role ensures efficient service delivery to customers by managing employee schedules, supporting processes, and fostering a high-performance team environment. The Supervisor acts as a liaison between field technicians, customers, and internal teams to guarantee timely and effective service responses.

Requirements

Minimum of 3 years’ experience in a dispatch or customer service environment, with at least 1 year in a supervisory or leadership role.
Leadership and team-building abilities
Effective time management and prioritization
Strong interpersonal and conflict resolution skills
Attention to detail and analytical thinking
Adaptability to rapidly changing situations
Professionalism and a positive attitude
Technical aptitude and willingness to learn new systems
Willingness and ability to travel as required based on business need. Less than 5% of travel.

Nice To Haves

Associate's or Bachelor's Degree

Responsibilities

Supervise, mentor, and support a team of service agents, providing regular feedback and performance evaluations.
Oversee daily operations, ensuring prompt and accurate assignment of service requests to field technicians.
Monitor workload distribution and adjust assignments as necessary to maximize efficiency and customer satisfaction.
Maintain and analyze records, reports, and metrics to identify areas for improvement.
Resolve escalated issues from customers or technicians, collaborating with other departments as needed.
Train new employees in company procedures, systems, and customer service best practices.
Develop and implement process improvements to enhance service delivery and operational efficiency.
Ensure compliance with company policies, safety regulations, and industry standards.
Communicate regularly with management regarding team performance, challenges, and opportunities.