Supervisor Environmental Services: 40 hrs/week Days

Albany Medical Center • Albany, NY

1d • Onsite

About The Position

This role involves assessing, planning, organizing, scheduling, and supervising the work of all Patient Service Associate (PSA) personnel engaged in maintaining the facility in a clean, safe, and orderly condition. The supervisor will continuously make rounds to identify special assignments or project work, conduct inspections to evaluate department effectiveness, and plan/conduct bi-weekly meetings to enhance employee knowledge. They will ensure specific training for new employees is carried out and documented, and perform other supervisory duties as requested by the department manager/director. This position operates in a fast-paced and potentially stressful environment, requiring independent decision-making and the ability to train staff on facility and department standards. The role also involves practicing good public relations, following safety regulations, and maintaining a friendly, efficient spirit of service.

Requirements

• Ability to train, lead, and motivate people.
• Displays leadership ability and possesses the desire to cooperate with internal and external customers.
• Must be able to read and write legibly, fill out reports and any necessary paperwork to complete shift responsibilities.
• Must be able to accomplish a wide variety of tasks in specified times, work in self-directed work teams with minimal direction.
• Can correctly carry out designated duties and responsibilities of this position.
• Understands and can utilize technology equipment to perform duties.
• Can Log onto the hospital network and utilize Email.
• Can Use the Kronos system and correctly manage employee's time and attendance.
• Can perform inspections on any type of room that PSA is responsible for and enter findings in Facility Fit for appropriate documentation.
• Complete all monthly/weekly/daily department required work as well as any additional work requested by Environmental Services Management.
• Complete, document, and retain patient interviews.
• Can appropriately utilize a two-way radio for communications.
• Can use the telephone paging service to page personnel as well as have knowledge of how the paging system works.
• Orients to the needs of the environment by accepting task assignments from the appropriate Manager, Director.
• Anticipates and/or responds to Service Recovery, and customer requests or needs.
• Answer trouble calls and dispatch them to appropriate staff as well as follow up after dispatching.
• Respond to Code calls and possess the ability to train staff on what PSA role is during code calls.
• Identifies and reports maintenance needs to Call center as directed.
• Reports any specialized cleaning (carpet, floor care, walls, etc) to appropriate Environmental services supervisor/manager.
• Can perform the duties of PSA, PSA GL, or PSA Coordinator when in times of need.
• Fills in for other supervisors as required, covering their areas and people.
• Represents the department well by treating all employees and customers with respect and professionalism.
• Uses proper lifting procedures when moving or lifting materials.
• Follows infection control, safety and departmental policies.
• Uses proper precautions and PPE while using and diluting chemicals.
• Has a working knowledge of the department's cleaning chemical inventory.
• Has a working knowledge of the department's equipment inventory.
• Performs regular department tours and rounding with customers to identify areas in need of improvement and ensure continued customer satisfaction.
• Attends and participates in In-service Education Programs.
• Assures the availability of supplies in order to be able to carry out assignments.
• Maintains employee work schedules, approves vacation time.
• Wears a clean, neat, hospital approved apparel with Center Identification Id.
• Sets an example for all departmental staff to follow in areas of quality and quantity of work, productivity, attendance, public relations, dress and grooming, etc.
• Maintains sign-in/out log so other team members have knowledge of whereabouts so to maintain service levels.
• Adheres to all established systems and training programs to provide a safe working environment.
• Complies with all OSHA regulations and other local, state and federal government regulations.
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population.
• Maintains all records and reports necessary to comply with AMC standards, government and accrediting agency standards, regulations and codes.
• Maintains compliance with Albany Medical Center's Annual Education Requirements, Annual Health Requirements, Code of Conduct and Confidentiality Statements.

Nice To Haves

• Works in a fast paced and potentially stressful environment.
• Makes decisions to act on responsibilities without being instructed.
• Dresses to meet dress code specified for a leadership position.
• Dresses to meet dress code specified for a leadership role.
• This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Responsibilities

• Assess, plan, organize, schedule, and supervise the work of PSA personnel.
• Make rounds of the hospital to determine special assignments or project work.
• Conduct inspections to evaluate the effectiveness of the department.
• Plan and conduct bi-weekly meetings to enhance employee knowledge.
• Ensure specific training of each new employee is carried out and documented.
• Train staff in facility and department standards.
• Practice good public relations and follow all safety regulations.
• Read and write legibly, fill out reports and necessary paperwork.
• Accomplish a wide variety of tasks in specified times and work in self-directed work teams with minimal direction.
• Comply with center policies and procedures, including safety/infection control practices.
• Assist with training employees.
• Maintain friendly, efficient spirit of Service attitude towards customers, clients, and co-workers.
• Utilize technology equipment to perform duties, including logging onto the hospital network, using email, and managing employee time/attendance in Kronos.
• Work with the Manager and HR to resolve employee issues.
• Hold staff accountable for compliance with AMC time and attendance policy.
• Perform inspections on rooms and enter findings in Facility Fit.
• Complete all monthly/weekly/daily department required work and additional work requested by management.
• Complete, document, and retain patient interviews.
• Utilize a two-way radio for communications and the telephone paging service.
• Accept task assignments from management and delegate tasks to PSA staff, following up after delegation.
• Anticipate and/or respond to Service Recovery and customer requests or needs.
• Answer trouble calls, dispatch them to appropriate staff, and follow up.
• Respond to Code calls and train staff on PSA roles during code calls.
• Identify and report maintenance needs to the Call center.
• Report specialized cleaning needs to the appropriate supervisor/manager.
• Perform duties of PSA, PSA GL, or PSA Coordinator when needed.
• Fill in for other supervisors as required, covering their areas and people.
• Represent the department by treating all employees and customers with respect and professionalism.
• Coach, train, and re-train employees on Hospital policies and procedures, documenting the training.
• Use proper lifting procedures when moving or lifting materials.
• Follow infection control, safety, and departmental policies.
• Use proper precautions and PPE while using and diluting chemicals.
• Perform regular department tours and rounding with customers to identify areas for improvement and ensure customer satisfaction.
• Assure the availability of supplies.
• Maintain employee work schedules and approve vacation time.
• Set an example for departmental staff in quality and quantity of work, productivity, attendance, public relations, dress, and grooming.
• Maintain sign-in/out log for team members to know whereabouts and maintain service levels.
• Adhere to all established systems and training programs to provide a safe working environment.
• Comply with all OSHA regulations and other local, state, and federal government regulations.
• Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of age-related issues.
• Maintain all records and reports necessary to comply with AMC standards, government, and accrediting agency standards, regulations, and codes.
• Maintain compliance with Albany Medical Center's Annual Education Requirements, Annual Health Requirements, Code of Conduct, and Confidentiality Statements.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed